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Robert Half International Help Desk Analyst I in Albany, New York

Description

Someone who excels at coming up with creative solutions to technical issues will find a great opportunity in this position! Robert Half Technology is seeking a Help Desk Analyst to accommodate end-users. If you have strong problem-solving skills and a passion for making effective change within an organization, this could be the Help Desk Analyst job for you. This Help Desk Analyst role is based in the Albany, New York area and is a temporary opportunity.

Responsibilities

  • Troubleshoot recurring technical issues and suggest solutions to address the root of the problems

  • Assist and follow up on technical help tickets submitted via phone, email, and walk-ups

  • Independently investigate and implement solutions to technical issues

  • Provide IT assistance for operating systems, productivity software, and a variety of other software applications used internally

Requirements

  • Background in user administration and bug fixing in a client server environment

  • 1+ years of prior experience

  • Strong problem solving and analytical skills

  • Basic Troubleshooting experience preferred

  • Strong familiarity with customer service

  • Desktop Support experience desired

  • Proven knowledge of Avaya

  • Experience with Blackberry support

  • Apple Devices experience

  • Proven experience in installing and configuring operating systems, networked and local printers, and business applications

  • Prior experience with IT support ticketing systems

  • Understanding of basic networking concepts

Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.

Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.

When you work with us, you’re working with the best. Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.

Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2020 Robert Half Technology. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (www.roberthalf.com/terms-of-use).

Salary: DOE

Location: Albany, NY

Date Posted: January 5, 2021

Employment Type: Temporary

Job Reference: 02960-0011659286

Staffing Area: Technology u0026 IT

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