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Capital Region BOCES Center and Technical School Program Coordinator in Albany, New York

The work involves responsibility for training and instructing school district personnel using various administrative and student management software applications supported by a BOCES Regional Information Center (RIC). The incumbent provides technical assistance in the use of administrative and student management software applications including grade and attendance reporting.

OPEN COMPETITIVE: EITHER:
- Graduation from a regionally accredited college or university or one accredited by the New York State Board of Regents to grant degrees with at least a Bachelors degree in mathematics, management information systems, computer science, information resources management, information technology, business administration, public administration, education or a closely related field and three (3) years of experience with software applications, computers and/or peripheral equipment (excluding experience in electronic mail, word processing, spreadsheet and publishing applications) OR in providing support or training on software applications; OR,
- Graduation from a regionally accredited college or university or one accredited by the New York State Board of Regents to grant degrees with an Associates degree in mathematics, management information systems, computer science, information resources management, information technology, business administration, public administration, education or a closely related field and five (5) years of experience as stated in (A); OR,
- Graduation from high school or possession of a high school equivalency diploma and seven (7) years of experience as stated in (A).

Vacancies are filled by certified list provided by Albany County Civil Service. Should no certified list be available, candidates appointed to this position will be serving in a provisional appointment in accordance with New York State Civil Service Law. The candidate must successfully complete a competitive examination and be eligible for appointment in accordance with Civil Service Law and the Civil Service Rules for Albany County to obtain a permanent appointment.

Responsibilities:

- Trains and assists school district staff on software applications used to perform student management, business office, or guidance office functions.
- Assists school district personnel with the implementation of the technology aspects of school district management programs.
- Tests and installs administrative and student management software applications/updates and analyzes and resolves computer software problems either onsite or by phone.
- Meets with school district technology personnel and administrators to discuss requests for program changes.
- Maintains detailed written records on training and services provided.
- Participates in regional user group meetings for the support and development of services supported by BOCES.
- Creates and edits training documents, manuals, revisions, and memos, newsletter, videos and other information pertaining to software use in a school district.
- Documents software changes requested by component school districts and forwards it to the appropriate software company.
- Researches new and updated software before distributing it to a school district.
- Maintains an up-to-date knowledge on emerging theories and best practices in technology integration.
- Prepares and submits written and statistical reports related to program activities for the BOCES and New York State Education Department.

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