IQVIA Project Lead- Nationwide - 2474283 in Albany, New York

Join us on our exciting journey! IQVIA™ is The Human Data Science Company™, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics and human ingenuity to drive healthcare forward.

Project Lead

As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma get their medicines to the people who need them. We help customers gain insight and access to their markets and ultimately demonstrate their product’s value to payers, physicians and patients. A significant part of our business is acting as the biopharma’s sales force to physicians or providing nurses to educate patients or prescribers. With the right experience, you can help deliver medical breakthroughs in the real world.

We are excited to announce that at this time we are looking for a Project Lead to join our team of over 10,000 global field representatives in several regions making over 20 million product details annually for our pharmaceutical and biotech clients. In this role you will be supporting a pharmaceutical company recognized worldwide for their innovative medicines they provide to patients, physicians and healthcare organizations.

Responsible for being the primary contact for the customer, the internal team and all third-party vendors associated with the program. The role is also responsible for managing all aspects of the Serono Virtual Nurse Team (Contact Center) and associated projects. Works closely with EMDSerono to develop ongoing strategy and align activities/metrics to EMDSerono organizational and project goals based on on-going project analysis. Works closely with Call Center Leadership to provide coaching and guidance on aligning business objectives, team performance and professional development. Additional responsibilities include supporting EMDSerono and CSMS staff in achievement of project objectives through team building, coaching, training, motivating and managing. Ensures budgets are controlled and standards and performance meet or exceed objectives. Ensures all Virtual Team and associated projects are compliant with EMDSerono and IQVIA regulatory and standard operating procedures.

Manage and support the IQVIA/ EMDSerono relationship.

Maintain primary availability as IQVIA contact on all Virtual Nurse issues and react quickly to resolve any disputes

Maintain contact with appropriate EMDSerono personnel as needed

Attend IQVIA/ EMDSerono meetings as required

Provide strategic direction to project

Work closely with EMDSerono to evaluate current strategies and evolve to meet future business need

Provide cross project communications gaining alignment to strategy

Ultimately responsible for overall project administration

Ensure project operates within budget

Review/approve expenses

Review/Approve performance management reviews

Responsible for managing vendor relationships

Ensure project deliverables are meeting and exceeding expectations

Work with vendor leadership to ensure quality service delivery


  • Bachelor’s degree in required, master’s degree preferred.

  • Additional training and experience in computer desktop software applications including MS Office (word, excel, access, PowerPoint).


  • Minimum 5 years’ experience in the following (combined) areas: Pharmaceutical Industry, Healthcare, Project / Direct Report Management.

  • Call Center experience, preferred

  • Advanced computer skills knowledge and data base knowledge helpful.

  • Financial / Business acumen including oversight in expense reporting, activity reports and business planning.

  • Ability to meet travel demands (30% time in field, other travel may be required)

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled'

We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes. Whatever your career goals, we are here to ensure you get there! We invite you to join IQVIA™

At IQVIA, we have a vision. Where every healthcare decision is based on evidence. Where data science and human science come together to improve global health. Where new and creative solutions aren’t just possible – they are expected.

Thank you for your interest in growing your career with us. It takes insight, curiosity, and intellectual courage to transform healthcare. The 56,000+ employees of the IQVIA family of companies, including Q2 Solutions, are reimagining a world without the consequences of disease. We are brave minds bringing powerful ideas to reality. At IQVIA, you can truly make an impact in an environment where you’re supported to succeed.