Location: US-NY-Amherst

Job Number: 18207479

Our client in the financial industry has an immediate opportunity for a Network Computer Analyst in Buffalo, NY for an initial 6-month contract (with the probability of extension).

Job Description:

Working with ticking systems. Work with the end user to resolve problems. Exchange would be A Distributed Systems Support. Responsible for providing Level 2 troubleshooting and root cause analysis to determine problem source and incident occurrences in messaging. Directly responsible for delivering accurate, timely troubleshooting to clients and working with team members to manage ticket queues.

Basic Qualifications Required:

  • Two years of College in Information Systems or related field AND 6 years of experience working in an operational support or technical role OR in lieu of a degree must have 8 years of related work experience

  • Must have a high level of technical support understanding

  • Experience with strong customer service

  • Expertise in PC/LAN products including industry standard application suites, Windows 7, Outlook, Microsoft Office

  • Basic LAN/WAN skills including but not limited to understanding basic concepts of servers, gateways, routers, bridges, topologies, and protocols

  • Strong organizational abilities and be capable of managing multiple priorities while maintaining a professional customer service attitude

  • Ability to effectively communicate with clients, and internal support organizations

  • Excellent verbal and written communication skills

  • Team Player and be able to work closely with clients and peers with all levels of technical expertise and at all levels within the organization

Ideal Qualification:

  • Experience email troubleshooting

  • Strong understanding of email technology

  • Ability to work autonomously in a flexible environment and have a good attitude

To Apply:

To be considered please immediately apply to this requisition using the link provided. For additional information, please contact Robyn Gulledge at robyn.gulledge@ctg.com or 864-430-4815 . Kindly forward to any other interested parties - thank you! W2 employees only, please no C2C.

CTG’s Benefits Plan allows you to select insurance coverage that best suits your lifestyle, and take part in our savings programs and educational plans. We offer Flexible Spending Accounts, a 401(k) Retirement Plan, and an Employee Stock Purchase plan. Our educational plan comprises access to more than 2,000 web-based technical, professional and business development courses.


CTG (NASDAQ: CTG) provides industry-specific IT services and solutions that address the business needs and challenges of clients in high-growth industries in North America and Western Europe. CTG also provides strategic staffing services for major technology companies and large corporations. Backed by more than 50 years of experience and proprietary methodologies, CTG has a proven track record of reliably delivering high-value, industry-specific staffing services and solutions to its clients. CTG has operations in North America, Western Europe, and India.

CTG's greatest asset is its people, and as such, we are committed to providing employees programs and processes to support their performance, hone their skills, and advance in their careers. This commitment is reflected by CTG being named a Best Places to Work in Healthcare company by Modern Healthcare (2013-2016) in North America, and a Best Workplace in the United Kingdom (2013), Belgium (since 2007), and Luxembourg (since 2011).

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity/Affirmative Action Employer and strong advocate of workforce diversity. Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran.

Job: Technology & Healthcare IT