IBM Watson Health - Project Manager in Armonk, New York

Job Description

The Project Manager is the single point of contact responsible for the implementation of new products and services to designated IBM ActionOI clients. The Project Manager coordinates the on-boarding process, working with sales, operations and ongoing services resources in order to ensure an exceptional initial experience for our customers. Successful implementation project managers rapidly drive revenue recognition for the firm and deliver a visible and tangible return on investment for our customers.

Essential Duties/Responsibilities:

  • Deliver an exceptional on-boarding experience to each implementing customer that result in a rapid implementation effort and a satisfied client.

  • Develop, maintain, and manage the individual project plan for each client implementation, providing a framework for the proactive and successful management of issues, risks and deliverables.

  • Relentlessly communicate with Client Success Managers, Client Executives, and other internal stakeholders in order to ensure visibility to project status and issues. Provide equally-effective phone and email communication to customers, coordinating regular status calls and other activities necessary to motivate and encourage client staff toward project conclusion.

  • Provide subject matter expertise regarding the product set being implemented and the industry issues relevant to the business domain. Consult with client staff regarding implementation and system configuration “best practices” that will result in the optimal outcome for their institution. Maintain current knowledge regarding product features, issues, and forthcoming enhancements, and apply this knowledge in the context of advising and managing the client through the implementation process.

  • Professionally execute site visits as prescribed by the specific product implementation methodology. Establish credibility and delivery value in the context of on-site customer interactions, setting the stage for a productive long-term relationship with Truven.

  • Provide education, application and reporting assistance to the client during the implementation process, positioning the product to best address the customer’s needs.

  • Provide crisp and accurate internal reporting of project timelines, completion forecasts, time tracking and other items as identify by management.

Desired Locations: Ann Arbor, MI, Chicago, IL, Raleigh, NC, Denver, CO, or remote.

Required Technical and Professional Expertise

  • 2 years financial background specific to hospital and/or healthcare industry

  • 2 years experience with information systems in an implementation setting

  • 2 years industry knowledge with respect to the specific product domain

  • 3 years of hospital experience

Preferred Tech and Prof Experience

  • 5 years financial background specific to hospital and/or healthcare industry

  • 2 years experience with ActionOI application a plus

  • 5 years of hospital experience

EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.