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Inns of Aurora Innkeeper in Aurora, New York

Inns of aurora, llc core values:

While our employees’ skill-sets vary greatly from position to position, our core set of values remain the same. As an Inns of Aurora, LLC employee, learning and exemplifying these characteristics is a key part to your success. All Inns of Aurora employees are expected to demonstrate the following characteristics as defined in the Inns of Aurora, LLC handbook:

  • Courage

  • Initiative

  • Dependability

  • Flexibility

  • Integrity

  • Judgment

  • Respect for others

Position purpose:

  • The Innkeeper is responsible for providing a luxurious guest experience from check-in to check-out, while also monitoring and managing the physical property of the respective inn at which they are working.

Responsibilities/Duties/Functions/Tasks·

  • Full-time position requiring onsite residency between 1-4 days per week.

  • On-call 24 hours per day of shift to attend to guest’s needs.

  • Serve as main caretaker and host of the property guest experience.

  • Maintain essential functions of the property and supervise house at all times throughout shift.

  • Maintain log of daily house activities.

  • Liaise with housekeeping and maintenance staff to ensure safety and cleanliness of facilities.

  • Maintain a friendly and accommodating attitude for guests

  • Act as a resource for guests who inquire about the property, their personal stay, future trips in the area, etc.

  • Assist guests accordingly and tend to their specified needs throughout their stay in person and over the phone

  • Provide concierge services such as assisting guests with dinner and entertainment suggestions and make reservations for guests, as required

  • Ensure the property and rooms are guest-ready before arrivals.

  • Coordinate daily wine and cheese hour

  • Provide guided tour of individual properties to inquiring guests.

  • Collect payment, assign guest keys, review billing with guests, and process all check out payments

  • Coordinate and monitor guest check-out time

  • Ensure cleanliness of property, including kitchens, guest rooms, and public spaces.

  • Attend weekly/monthly meetings

  • Set up morning coffee service, juice and housemade breakfast bars. Monitor and refresh as needed throughout the morning.

  • Provide turn down service at night, refresh and tidy rooms, replace linens as necessary.

  • Assist with occasional catered functions of breakfast, lunch or coffee service for meetings

  • Complete other duties as assigned.

  • Pickup and restock house supplies such as napkins, juice, coffee, etc.

  • Maintain and reset standard aesthetic of rooms (move furniture, changing bulbs, etc)

Requirements

  • · Flexible scheduling that requires nights, weekends, and holiday shifts. · Keen ability to anticipate guest needs · Excellent listening and interpersonal communication skills · Proficient in Microsoft Programs and general computer literacy · Acute attention to detail · Must adhere to a professional dress code

PREFERENCES

  • Bachelor’s degree in Hospitality Management or related field

  • Ability/willingness to learn local/regional history, culture, and cuisine.

  • Knowledge of high-end, luxury properties and operations

  • Hospitality experience preferred

SPECIAL POSITION REQUIREMENTS

Must be available overnight and for multiple days in succession

Benefits

Full-time innkeepers, those working 3 or more shifts per week, are eligible for health, dental, and life insurance, paid time off, and a 401k.

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