Services for the UnderServed, Inc (SUS) Program Director, Behavioral Health in Bronx, New York

The Program Director will provide supervision of all program staff with regard to Case Management to ensure quality care for residents with a substance use history.

Job Responsibilities:

  • Familiar with Federal, State and Local laws and regulations as they apply to the community residence program and agency policies

  • Direct supervision of all program staff with regard to Case Management

  • Development and implementation of individual client service plans in conjunction with clinical staff, counseling team and client

  • The Program Director is responsible for insuring that contracts with clients reflect goals of service plans for assisting counselors to develop intervention goals and activities which support the service plan

  • Coordinates Annual Functional Assessment Review for each client, submitting report and recommendations to Utilization Review Committee.

  • Responsible for maintaining contact with other service agencies and insuring client placement for treatment and program activities (may include volunteer job placement)

  • Responsible for coordination with Intake Coordinator of orientation and transitioning in to program of all new residents

  • Participates in discharge planning

  • Provides emergency and relief coverage as necessary

  • May represent agency with community groups and agencies

  • Prepares report for Assistant Deputy Director of Mental Health Services and Executive Director, including any problems, and proposals for changes in policies or program design

  • Provides supervisory meetings with all staff and maintains documentation of these meetings

  • Additional duties as requested from time to time by the Deputy Director

  • Master’s degree preferred, bachelor’s degree required

  • Minimum of five years’ experience in the field having dealt with shelters and the homeless populations as well as managing staff

  • A valid NYS drivers’ license preferred but not required

  • Bilingual a plus


Services for the UnderServed (S:US) believes every New Yorker has the right to lead a life of purpose. Since 1978, S:US has been turning this belief into reality by advocating for people with life circumstances marked by homelessness, intellectual/developmental disability, behavioral health and addiction challenges, poverty, criminal justice involvement, and trauma. Our dedicated workforce of 2,400 provides services and supports to transform the lives of 35,000 individuals and families in New York City and Long Island. Learn more about S:US, our mission, and values by visiting

Benefits Overview: We offer attractive compensation with comprehensive benefits including: Medical/Dental/Prescription/Vision/Life Insurance; 403(b); Credit Union; FSAs; Short-and-Long-Term Disability; Transportation Plan; Generous Paid Vacations and Holidays

External Company Name: Services For The Underserved, Inc.

External Company URL:

Street: MH-Hill_House-Housing