New York Jobs

Department of Labor Careers

Job Information

Good Shepherd Services Program Director Transitions Bronx in Bronx, New York

Good Shepherd Services is a leading multi-service agency with more than 85 programs that serve over 30,000 youth and families each year – and builds on their strengths to help them gain skills for success. At Good Shepherd we respect the dignity and worth of every person and reject intolerance, inequity and injustice in whatever form it may take. Voted one of the top 100 places to work in NYC by Crain’s New York, Good Shepherd Services offers a fantastic work environment, a collaborative team dedicated to fulfilling our mission, and an amazing array of benefits. Join our team and help make a difference!

The Transitions-Bronx Program is a specialized borough-wide prevention program for families challenged by substance use and/or mental health issues. The Program Director is responsible for the planning, development, implementation, and administration of this intensive, home-based counseling service ensuring professionalism, high-quality clinical services, and compliance with agency policies and contractual commitments.

Reports to: Division Director

Location: 2471 Morris Ave. Bronx, NY

Hours: 35 hours, Exempt

Our superstar candidate:

  • Passionate about providing high quality services to families in child welfare

  • A lifetime learner, continuously developing your clinical skills

  • Dedicated to modeling strength-based, trauma-informed practice with staff and families

  • Committed to providing high quality supervision with a coaching and growth mindset

  • Focused on developing all levels of staff

  • Strong focus on performance management in order to ensure program regularly exceeds expectations

  • Possess cultural humility and a commitment to the Good Shepherd Services mission, vision and values

Major Duties:


  • Lead the implementation and integration of the ACS Family Treatment & Rehabilitation (FTR) model along with the Solution Based Casework (SBC) model

  • Ensure all ACS contract obligations are met in conjunction with GSS’ mission and philosophy

  • Recruit, hire, onboard and supervise varied levels of staff and ensure high-quality performance in all areas including counseling, supervision, documentation, and case management

  • Attend and participate in regular FTR Implementation Team meetings

  • Coordinate regular staff meetings to offer professional development, provide agency-related information and updates, and support positive staff morale

  • Develop and implement staff workshops and trainings to support their growth and development, as needed

  • Participate in continued FTR & SBC training, coaching of supervisors and the SBC certification process

  • Serve as a “cultural carrier” for the advancement of FTR & SBC

  • Represent program needs, concerns and perspective at all required Administration for Children’s Services (ACS) and GSS meetings and trainings

  • Handle case-related crises with professionalism, urgency and care, including incidents involving reports to the State Central Registry

  • Program Implementation & Development

  • Implement all relevant agency and funder-required policies and procedures.

  • Coordinate intake processes and maintain supervisory documentation.

  • Participate in agency-based implementation meetings.

  • Ensure that the physical site is maintained in accordance with GSS standards, including the coordination of program space and support staff coverage.

  • Provide ongoing community outreach to ensure community awareness of the program and strengthen linkages with community resources, especially Alcohol and Other Drug (AOD) and mental health treatment providers.

  • Provide backup and accompany staff during home visits and case conferences as needed.

  • Participate in Clinical Diagnostic Team (CDT) meetings and ensure that clinical decisions meet best case practice standards as well as contractual requirements.

Compliance, Documentation and Data Management

  • Monitor ACS metrics around casework contacts, case conferences, utilization, service plans and reports.

  • Prepare monthly statistical information in a timely manner reporting program activities and outcomes.

  • Maintain supervisory documentation.

  • Ensure appropriate utilization of agency, state and city databases by all program staff.

  • Work collaboratively with ACS and with GSS central office departments (Human Resources, Fiscal, Government Contracts, Facilities, Information Technology, External Relations, Program Evaluation and Planning, and others) to provide data and reports as needed in a timely manner.


  • LCSW, LMSW or related clinical license required (LMHC and LCAT considered)

  • Three years of supervisory experience in a child welfare setting preferred

  • Bilingual - English/Spanish preferred

  • Must have strong organizational, administrative, interpersonal, and clinical skills

  • Must be able to work at least 1 evening per week

  • Must have strong inquiry skills and ability to seek and share internal and external best practices in order to achieve program excellence

  • Must have a commitment to work from a strength based, trauma-informed & youth and family development perspective

  • SBC Certified as a Supervisor or Coach is a plus

Good Shepherd Services is an equal opportunity employer that is proudly committed to becoming an anti-racist and multicultural organization that stands up for justice and equity. We welcome prospective employees from diverse backgrounds, for administrative support and direct service and leadership roles, who will join us on that journey, uphold our values and approach, and believe in our mission. Additionally, we aim to have a racially representative leadership and workforce that is reflective of the communities we work in partnership with.

Good Shepherd Services is committed to providing an inclusive and welcoming environment for all members of our staff, participants, volunteers, subcontractors, and vendors. We do not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of our activities or operations. These activities include, but are not limited to, hiring and termination of staff, selection of volunteers and vendors, and provision of services.

ID: 2020-3537