North Retail Specialist in Brooklyn, New York
You are excited to join a new team launching a brand new product to the world and are fascinated by new possibilities and new technologies. As a Retail Specialist, you possess a strong customer focus that helps you tailor your conversations to the audience in front of you. You?re not afraid to take on new challenges. You advocate for the customer, along with the rest of the retail team, by delivering feedback to improve any processes, internally or externally.
You will be immediately immersed in our culture, gaining a thorough understanding of our product line-up. With training, you will gain product expertise to make you an effective ambassador. Your voice will be valuable, as we work on building in-store experiencesimprovements. In no time, you will be able to identify efficiencies in the overall customer service process. In this role, you will have the opportunity to create and test new retail improvements, and become an expert in the retail sales cycle.
What You?ll Need:
At least 1-2 years of customer service experience in Retail, Hospitality or Tech
Strong customer focus and skilled in dealing with ambiguity
Comfortable with ever-changing processes in a fast-paced environment
Ability to work a flexible schedule, including weekends
Comfortable spending 8 hours standing and moving
Bonus points for:
Passion for speaking about new technology
Comfortable with iOS and Windows environment
Feel like you can?t tick all the boxes below? If you have some of the skills and experience that we?re looking for and are willing to use your talent to learn the rest, we encourage you to apply!
Day-to-day, we challenge each other to constantly raise the bar, encourage unconventional thinking to achieve innovative breakthroughs, and are passionately committed to surpassing our goals. We advocate a healthy lifestyle and promote continuous learning in a flexible work environment. Most of all, we set visionary goals, and we?re passionate about building the best, most impactful products that people will love.
North, formerly Thalmic Labs, builds products that change the way we see and engage with our world. North?s latest product, Focals, are custom-built glasses with a display only the wearer can see. Focals let you see texts, get turn-by-turn directions, check the weather, request an Uber, ask Alexa, and more ? seamlessly and immediately. Founded in 2012, North has grown to a world-leading team of engineers, researchers, designers, and creators committed to building a future where technology is there when you need it and gone when you don?t, hidden by design.