Sodexo Operations LLC Bilingual Human Resources Specialist in Buffalo, New York

Unit Description

Are you a bilingual customer service super star? Have you been wanting to explore Human Resources and love helping people? If so, then please apply now!!

The HR Shared Services team is responsible for supporting 133,000 North American associates as the main human resources point of contact. The team provides world class support services to employees with a high degree of customer service, expertise, and efficiency.

Human Resource Specialists analyze all employee questions / concerns via phone, e-mail, or portal and determine / apply the appropriate resolution and / or escalate to the appropriate Center of Excellence and / or HR Business Partner as appropriate.

New hires will be required to complete paid in-house training for a period of 4-6 weeks (M-F 8:30-5). After completing our extensive training curriculum, the shift for selected applicants will be Monday-Friday from 11:30-8PM Eastern.

Bilingual (English/Spanish) applicants are strongly encouraged to apply.

Sodexo North America is part of a global, Fortune 500 company with a presence in 80 countries. Sodexo is a leading provider of integrated food, facilities management and other services that enhance organizational performance, contribute to local communities and improve quality of life of 15 million customers in corporate, education, healthcare, senior living, sports and leisure, government and other environments daily. The company employs 133,000 people at 13,000 sites in all 50 U.S. states and Canada and indirectly supports tens of thousands of additional jobs through its annual purchases of $9.2 billion in goods and services from small to large American businesses. In support of local communities across the U.S., the Sodexo Stop Hunger Foundation has contributed close to $30 million over the past 20 years to help feed children in America impacted by hunger. To learn more about Sodexo, visit and connect with us on Facebook and @SodexoUSA on Twitter

Position Summary

Identifies and addresses human resources (HR) related questions, issues, and concerns from internal Sodexo customers. Ability to diagnose root HR issues and determine when and how to escalate within HR functional areas. Manages multiple lines of communication from the field (email, web, phone, and voicemail). Responsibilities include knowledge of phone and case management system, knowledge base portal, benefits toolkit, company policy manual and working knowledge of Ingenium, ADP, eTIME, EDW, payroll, PTO, and ER related areas.

Qualifications & Requirements

Basic Education Requirement - High School Diploma, GED or equivalent

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

System ID 72511

Category Human Resources

Relocation Type No

Employment Status Full-Time