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M&T Bank Commercial Lines Account Manager II in Buffalo, New York



Responsible for day-to-day servicing and management of mid-size and large Commercial Lines accounts including the oversight of all key servicing aspects, and which may include the management of staff.

Primary Responsibilities:

  • Serve as primary point of contact for Commercial Lines client servicing needs, including but not limited to, processing, review and timely delivery of policy documents, coverage review and analysis and managing client billing items, inquires and premium allocations.

  • Draft renewal submissions, proposals, coverage analysis and other presentation documents for assigned client portfolio.

  • Negotiate renewal coverage and pricing with appointed carriers and brokers.

  • Review and analyze client contracts and bid specifications to ensure adequate limits and coverage are in place.

  • Maintain and document client files in agency management system to support internal document management and quality control procedures.

  • Establish and maintain relationships with internal and external customers to ensure quality service and customer satisfaction.

  • Adhere to applicable Agency procedures, workflows and servicing timelines.

  • Responsibilities may include management of staff, some off-site travel and client-facing interactions.

  • Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.

  • Promote an environment that supports diversity and reflects the M&T Bank brand.

  • Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

  • Complete other related duties as assigned.

Scope of Responsibilities:

Education and Experience Required:

Bachelor’s degree plus a minimum of 2 years’ relevant work experience with direct client contact, or in lieu of a degree, a combined minimum of 6 years’ higher education and/or work experience, including a minimum of 2 years relevant work experience with direct client contact

Strong written and verbal communication skills

Proficiency with pertinent word processing, spreadsheet, email and presentation software

Education and Experience Preferred:

Minimum of 3 years’ relevant work experience with direct client contact

Ability to obtain State Brokers License

Proven work leadership skills

Property & Casualty (P&C) industry experience with working knowledge of P&C insurance products and marketing

Ability to effectively perform in a fast-paced and dynamic environment

Experience working in pertinent agency management system

Professional insurance designation, such as Certified Insurance Counselor (CIC) and/or Associate in Risk Management (ARM)


Buffalo, New York, United States of America

At M&T Bank, we understand what's important when you're considering a career. M&T strives to be the best company our employees ever work for, the best bank our customers ever do business with, and the best investment our shareholders ever make.

The key features of our culture are our:

  • Heritage of strength and stability

  • Exceptional and long-tenured employees

  • Focus on long-term client relationships

  • Commitment to the communities we serve

  • Commitment to our shareholders

When applying for a job at M&T Bank, candidates are required to complete a candidate profile.

If you are unable to apply for career opportunities through use of this site due to an impairment or disability, please contact us at for further assistance.

M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.

M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.