M & T Bank Lending Operations Specialist I - 3DITQ in Buffalo, New York
THE OPPORTUNITY :
Completes exception processing and research, resolution of complex issues and customer inquiries. Participates in special projects, process improvement, and updates procedures.
POSITION RESPONSIBILITIES :
Complete exception processing and research; resolve complex issues.
Handle complex customer inquiries and correspondence.
Interpret legal and bank documents, analyze circumstances and document for action steps.
Participate in special projects to include systems, acquisition or account research.
Participate in process improvement initiatives.
Responsible for multiple system, business and product lines.
Review/update procedures according to protocols, guidelines and methods established by Lending Services.
Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
Promote an environment that supports diversity and reflects the M&T Bank brand.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.
NATURE AND SCOPE :
The incumbent works under minimum to moderate supervision.
The position has internal interaction within the Center of Expertise (COE) or other Bank departments/external attorneys, customers, automobile and recreational finance dealers and vendors/outside agencies.
MINIMUM QUALIFICATIONS REQUIRED :
High School or equivalent (GED) and a minimum of 3 years’ proven bank, financial services and/or professional office operations experience.
Proficiency with personal computers as well as pertinent spreadsheet and word processing software.
Proven problem-solving and mathematical skills.
Demonstrated verbal and written communication skills
Proven organizational skills.
Flexibility to support multiple business lines.
Familiar with business terms.
Good customer service skills with the ability to use tact and diplomacy with internal and external contacts.
IDEAL QUALIFICATIONS PREFERRED :
Notary public (as required by department needs)
Residential Mortgage Experience
At M&T, we strive to be the best place our employees ever work, the best bank our customers ever do business with and the best investment our shareholders ever make. So when looking to advance your career, look to M&T. As a top 20 US bank holding company and one of the best performing regional banks in the country, we offer a wide range of performance based career development opportunities for talented professionals. And through our longstanding tradition of careful, conservative and consistent management and a strong commitment to the communities we serve, we continue to grow with a focus on the future.M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer. M&T Bank Corporation does not sponsor individuals for the purpose of obtaining H-1 Visas. M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.