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M&T Bank Operating System Team Leader in Buffalo, New York

R19599

At M&T Tech , we’re a team of makers, doers, and builders, working to create the most advanced technology solutions in banking. We’re not your stereotypical suit and tie bankers: we’re an innovative team of leading tech experts, pushing boundaries, and taking risks. We’re building an agile team of the most skilled and creative workers to solve complex problems, architect solutions, write high-performance software, and chart our new path, all to make the lives of our customers, and the communities that we serve, better. Join us and be part of something new as we build tomorrow’s bank, today.

M&T’s End User Computing Team is focused on providing modern digital experiences to the entirety of M&T Bank employees - allowing them to focus on their job, not their technology. Our Microsoft suite, collaboration tools and hardware used by employees are all part of the constantly evolving set of foundational capabilities we are responsible for shepherding. We build and deliver a wide variety of cutting-edge capabilities used across the enterprise to provide the best internal customer experience possible, enhancing the ability of our business partners to deliver.

Overview:

Manages the activities of several Technology Team Leaders or units and responsible for each Team’s/unit’s development and systems support efforts. Provides day-to-day direction for the units and applications in line with goals of department and the clients they support. Responsible for managing client relations and expectations. Manages the project queue for their area. Strives to achieve individual and organizational objectives at minimum cost.

Experience managing Windows 7/10 and Mac Operating Systems

Understanding of operating system deployment utilizing MDT / SCCM / Intune

General knowledge of object-oriented programming languages (PowerShell / C# / .NET)

Familiar with Zero Trust device management

Ability to look at industry trends and create road-maps to drive the solution

Primary Responsibilities:

  • Manage and participate in consults with client management in the analysis of short-range business requirements and recommend innovations that anticipate future impact of changing business requirements. Responsible for building a positive client relationship.

  • Monitor the technology direction of the industry and vendor applications.

  • Research and initiate change to the status quo, when necessary.

  • Responsible for vendor and product analysis and recommendations.

  • Oversee application development, support testing efforts, technology infrastructure/project management and other technology domains.

  • Serve as subject matter expert in assigned area of responsibility.

  • Build rapport within the organization. Communicate and develop a professional level of communication and cooperation.

  • Maintain relationships with vendors and professional organizations.

  • Control the activities of the teams, assign personnel to various projects and direct their activities.

  • Ensure completion of schedules. Responsible for short-term staffing planning.

  • Implement technology consistent with Division standards and long-range plans. Ensure adherence to all Department and Technology standards and procedures, including all documentation requirements.

  • May translate requirements to assist staff in preparing detailed specifications for system enhancements. Manage recommended designs based on business and technology requirements. Identify issues and concerns.

  • Manage monitoring project plans; may coordinate major project activities. Remain current on activities outside the team that may impact the team or client environment.

  • Develop and manage multiple cost center budgets.

  • Recommend and initiate new policies and procedures that improve the performance and effectiveness of the Department.

  • Exercise usual authority of a manager concerning staffing, performance appraisals, promotions, salary recommendations, performance management and terminations.

  • Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Design, implement, maintain and enhance internal controls to mitigate risk on an ongoing basis. Identify risk-related issues needing escalation to management.

  • Promote an environment that supports diversity and reflects the M&T Bank brand.

  • Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.

  • Complete other related duties as assigned.

Education and Experience Required:

Minimum of an Associate’s degree and 7 years’ technology or systems management/leadership experience, or in lieu of a degree a combined minimum of 9 years’ higher education and/or work experience, including a minimum of 7 years’ technology or systems management/leadership experience

Capable of working on multiple projects of a complex nature

Proficiency with project management, word processing and spreadsheet applications

Complete understanding of the system development life cycle

Excellent problem-solving skills to assist in issue resolution

Familiar with application development software and hardware platforms

Excellent verbal and written communication skills

Excellent analytical skills

Excellent decision-making skills

Strong project management skills

Strong presentation skills

Experience encouraging teamwork and serving as role model when leading and directing others

Understand technical, business and operational impacts of a project or problem

Education and Experience Preferred:

Bachelor’s degree

Minimum of 10 years’ technology management or large program leadership experience

Extensive application and product knowledge experience with skills, application(s) and functions of technology area led

Subject Matter Expert understanding of applications supported with an advanced knowledge of interfacing/integrated applications

Understanding of multiple business area’s functions

Proven mentoring and leadership capabilities

Experience with skills, application(s) and functions of technology area

Good understanding of the Bank’s application framework

Aware of the Bank’s business plan and strategic objectives with ability to shape direction

Self-motivated and able to motivate others

Understanding business(es) supported and its’ terminology

About M&T

M&T Bank is a Top 20 US bank holding company and one of the best performing and financial stable regional banks in the country, we offer our technology employees a wide range of performance-based career development opportunities. We have a strong commitment to our customers and the communities we serve, and we continue to grow with a focus on the future. So, when looking to advance your career, look to M&T. Grow with us.

Location

Buffalo, New York, United States of America

At M&T Bank, we understand what's important when you're considering a career. M&T strives to be the best company our employees ever work for, the best bank our customers ever do business with, and the best investment our shareholders ever make.

The key features of our culture are our:

  • Heritage of strength and stability

  • Exceptional and long-tenured employees

  • Focus on long-term client relationships

  • Commitment to the communities we serve

  • Commitment to our shareholders

When applying for a job at M&T Bank, candidates are required to complete a candidate profile.

If you are unable to apply for career opportunities through use of this site due to an impairment or disability, please contact us at careersitesupport@mtb.com for further assistance.

M&T Bank Corporation is an Equal Opportunity/Affirmative Action Employer, including disabilities and veterans.

M&T Bank Corporation has policies and procedures in place to promote a drug free workplace.

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