UPMC Office Assistant I in Dunkirk, New York


Purpose:UPMC Hamot Jamestown is currently seeking an Office Assistant. This individual will be responsible for making and scheduling patient appointments in an efficient and timely manner. They will also assists customers in person and on the phone, providing information, and communicating with various departments, obtaining and entering complete demographic and insurance information.Up for the challenge? Apply Today! Responsibilities:

Answer questions regarding patient appointments and testing. Answer telephone, screens calls, takes messages, and provides information. Complete necessary paperwork such as encounter forms and referrals. Use computer system to generate information necessary for billing. Complies with all UPMC Health System policies and procedures. Maintain strict confidentiality related to medical records and other data. Greet and register patients in a polite, prompt, helpful manner. Provide any necessary instructions/directions. Inform appropriate department/person of person's arrival performing appropriate check-in and check-out functions. Maintain and update current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed. Maintain clean, orderly waiting area including beverage area and reading materials. Prepare patient charts for upcoming appointments. Schedule, coordinate, and reschedule patient's appointments. Relay necessary messages to staff and providers. Utilize appropriate modules of the automated financial management system for scheduling, information verification, entering charges, co-payment collection/ reconciliation and other tasks. Verify necessary information and records in the medical record and computerized scheduling system.


High school diploma or GED required. One (1) year work experience, preferably in a medical office setting. Knowledge of medical terminology preferred. Word processing and computer experience preferred.Licensure, Certifications, and Clearances:UPMC is an equal opportunity employer. Minority/Females/Veterans/Individuals with Disabilities REQNUMBER: 691011