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Aspen Dental Customer Service Support Supervisor in East Syracuse, New York

As one of Upstate New York’s fastest growing urgent care providers, we’re looking for professionals that demonstrate a continual commitment to provide the highest quality, patient-centered care in a warm and friendly setting. As reflection or our continued growth we have an opportunity to join our team as a Patient Support Supervisor.

  • Assists in developing policies & procedures, training and development of staff, and departmental deliverable timelines

  • Directs the daily workload in assigned areas amongst team members

  • Assists in developing performance benchmarks for team members

  • Monitors productivity and results against benchmark data

  • Assists team members with problem research and resolution

  • Collaborates with other Supervisors/Managers

  • Assists patients in a prompt and courteous manner and resolution of issues and questions

  • Responds to all patient’s billing inquiries left via voicemail or email within a timely manner

  • Updates patient account information as needed for resolution of inquiry

  • Submits patient grievances to appropriate facilities as requested by patient for resolution

  • Responsible for general billing support functions to ensure efficient utilization of time

  • Create & submit reports for text and IVR vendor daily

  • High school diploma is Required, college Degree is preferred

  • Minimum of 2 year(s) of customer service management experience required, preferably in healthcare and/or call center environment

  • Minimum of 2 years of demonstrable use of MS Office products (Word, Outlook, Excel, PowerPoint) is required

    All qualified applicants will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, sex, age, disability or marital status.

Street: 281 Sanders Creek

Travel: 0%

External Company Name: WellNow Urgent Care

External Company URL: https://wellnow.com/

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