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Broadridge Financial Solutions Client Service Representative - Contract (JR1022325) in Edgewood, New York

Broadridge Financial Solutions, Inc. (BR), a $4 billion global Fintech leader and part of the S&P 500® Index, is a leading provider of investor communications and technology-driven solutions to banks, broker-dealers, asset and wealth managers and corporate issuers. At Broadridge, we do well by doing good. Our unique culture is guided by the Service-Profit Chain—the idea that success is mutual, directly connecting employee engagement, client satisfaction, and the creation of stockholder value. We enable better financial lives by powering investing, governance, and communications for our clients, their customers, and the financial services industry.

We are hiring! We are looking for a contract Client Service Representative to join our team remotely. In this role you will be working on our Operations team managing internal and external clients as well as checking the accuracy of forms, fulfilling client requests, and entering data into a tracking database. Candidate should be experienced working in a high-pressure, high-volume environment where accuracy is paramount.

This is a temporary, contract role anticipated through June 2021

Responsibilities include:

  • Guide clients through Broadridge’s various product offerings

  • Display successful time management skills and maintain an ability to multi-task Work with a variety of internal applications to provide clients with samples of Broadridge products

  • Monitor the effectiveness of systems, policies and procedures and make appropriate recommendations to ensure daily operations are efficient

  • Coordinate testing for process enhancements

  • Work collectively within a team environment while also managing your own dedicated client deliverables

  • Maintains a demeanor of professionalism at work and begins to adopt Best Practices.

  • Share ideas for process improvement and process efficiencies

Qualifications:

  • Brokerage or back office industry knowledge

  • Proven proficiency in maintaining clients, high client satisfaction and overall client advocacy

  • Strong use of MS Office suite of products

  • Extremely detail oriented, ability to multi-task and excellent follow-up skills

  • Candidate must be computer savvy and capable of learning new software applications with relative ease

Suggested Skills

  • Web Development (HTML, CSS) experience

  • Adobe Acrobat

#LI-AH1

Broadridge is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or any other protected status.

"Everyone Benefits from Diversity & Inclusion. Diverse & Inclusive Teams Drive Growth."

US applicants: Click here to view the "EEO is the Law" poster.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation in the event you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request a reasonable accommodation(s) by calling 888-237-7769 or by sending an email to BRcareers@broadridge.com

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