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ICON Clinical Research Global Supply Chain Specialist in Farmingdale, New York

Global Supply Chain Specialist

Farmingdale, NY

The Global Supply Chain Specialist is responsible for all operational aspects of kit supply to global site locations, ensuring that all kits and miscellaneous supply orders are correct and delivered to investigator sites on time. Further, the role will monitor outbound and inbound shipments globally, following up on delays and other issues relevant to shipping activities in order to ensure client requirements are met.


  • Ensure ICON labs is compliant with industry and international regulations and procedures as they pertain to the shipping and receiving of materials

  • Liaise with stakeholders on issues involving kit supply.

  • Review departmental operating issues with departmental leaders.

  • Improve the department's operational performance by introducing new ideas and concepts.

  • Maintain oversight of kit production vendor including maintaining performance metrics and making timely recommendations to management.

  • Complying with departmental SOPs and making updates as required meeting operational and regulatory requirements.

  • Assist in the preparation of relevant documented instructions to ensure investigators fully comprehend the laboratory requirements of the protocol.

  • Contact couriers for required collection information based on protocol site lists. Select couriers and provide collection information to Project Management in timely manner.

  • Document and research any issues with inbound deliveries or courier invoices/documentation. Direct issues to relevant couriers or other contacts as required for clarification of the issue.

  • Create Proforma / Commercial invoices based on the commodities of a particular shipment, as well as any country or client specifications. Liaise with client's CRO or Importer regarding shipment notification or assisting their invoice requirements for an Import Permit.

  • Prepare and ship supplies to sites or other destinations as required.

  • Maintaining performance metrics and making timely recommendations to senior management if these requirements are not met*.

  • Obtains pricing quotes from carriers on shipments and seeks cost effective methods.

  • Works with quality assurance teams to investigate and process any quality issues, supporting the implementation of corrective and preventive actions. Supports QA team during sponsor audits providing relevant information to auditors for any Kit supply and Logistics related enquiries *

  • Auditing of vendor invoices to confirm accuracy in accordance with pricing agreements. Working with ICON finance team to process payments and ensure timely payments to vendors.*


  • Supply Chain and/or clinical trial experience would be ideal

  • Bachelors Degree preferred

  • Great organizational and computer skills

Benefits of Working in ICON

ICON enjoys a strong reputation for quality and is focused on staff development. We make it our mission to attract the most diverse and creative minds into the business and we continually strive to provide opportunities for our people to excel, grow and build a great career. We understand that our greatest asset is the skills and talents of our people and they are truly what set us apart.

Other than working with a great team of smart and energetic people, we also offer a very competitive benefits package. This varies from country to country so a dedicated recruiter will discuss this with you at interview stage.

We care about our people as they are the key to our success. We provide an open and friendly work environment where we empower people and provide them with opportunities to develop their long term career.

ICON is an equal opportunity employer - M/F/D/V and committed to providing a workplace free of any discrimination or harassment