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UnitedHealth Group Bilingual (English / Chinese) Supervisor Service Account Manager - Flushing, NY in Flushing, New York

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.SM

The Supervisor Service Account Manager will function as UnitedHealthcare Brand Manager at Retail Sites Manage appointed retail business and lead direct reports to deliver quality, seamless, language and culturally appropriate service to Asian customers. Partner with Medicare Sales/ Agent Manager and Medicaid team to leverage retail as a distribution channel to grow Asian members for the enterprise.

What we do defines who we are. Take a deeper look at how we're providing support during this global health crisis and search for a way you can get involved. View our Covid-19 Resources Page at: https://info.uhg.com/

Primary Responsibilities:

  • Work with internal and matrix teams to align operational practices and implement strategies to improve Customer Experience (NPS)

  • Partner various teams (Medicaid, Sales, House Calls, PCS, etc) to leverage retail as a distribution channel to grow Asian members for the enterprise

  • Work with Medicaid team Supervisor for cross referral and cross selling opportunity

  • Accountable for team performance metrics, Advocat4 me, QA and territory sales goals

  • Analyze business, performance and sales related reports. Identify business trends and opportunities and share with senior management team.

  • Active participant and decision maker in business meetings

  • Contribute to Retail business expansion

  • Work with QA Supervisor to identify areas of improvement and coaching direct reports

  • Coordinate and assign training resources for team

  • Scheduling of manpower arrangement, PTO review and approval

  • Coordinate manpower and resources support with counterparts in other retail sites

  • Communicate corporate service operational protocols, updates, HR policy, facility, housekeeping procedures and practices to team

  • Delegation and career development for direct reports

  • Organize and host regular team meeting

  • Work with vendors, local health plans and community based organizations and coordinate relevant services and health screenings in the retail space

  • Build relationships with external community partners, providers and government agency for business opportunity

  • Recruitment

  • Seek career development and training opportunity to advance leadership capability

  • Perform customer service duties sales activities as needed

  • Presenter for New Member Orientation and Town Hall meeting

  • Coordinate facility maintenance issues with facility management

  • Attend enterprise meeting related to job areas in different offices in NY

Decision Making Authority:

  • Assign manpower and job duties to direct reports

  • Approved direct report timesheets

  • Approved direct report PTO request

  • Daily retail operations decision

  • Facility maintenance

  • Recruitment and job offer

  • New hire training and staff up training

  • EMT and business continuity

  • Disciplinary and Corrective actions

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Associate's Degree (or higher)

  • 5+ years of customer service experience

  • Must be fluent (written and verbal) in a Chinese (Cantonese and Mandarin) language and English

  • Must have experience working with Microsoft Excel, Word, PowerPoint and Outlook/email experience (creating, saving, formatting, editing documents; using formulas and Pivot tables; creating rules and using calendar)

  • If you need to enter a work site for any reason, you will be required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or similar UnitedHealth Group-approved symptom screener. When in a UnitedHealth Group building, employees are required to wear a mask in common areas. In addition, employees must comply with any state and local masking orders

Preferred Qualifications:

  • Prior management experience

  • Health and /or general insurance sales experience

  • NY/NJ Health License or the ability to obtain one withing 60 days of employment

Soft Skills:

  • Excellent communication and analytical skills.

  • Ability to multitasking

UnitedHealth Group is an essential business. The health and safety of our team members is our highest priority, so we are taking a science driven approach to slowly welcome and transition some of our workforce back to the office with many safety protocols in place. We continue to monitor and assess before we confirm the return of each wave, paying specific attention to geography-specific trends. We have taken steps to ensure the safety of our 325,000 team members and their families, providing them with resources and support as they continue to serve the members, patients and customers who depend on us.

Some of the steps we've taken to ensure employee well-being include:

  • Launched our ProtectWell app and UnitedCARES program to help ease the burden and stress for our UnitedHealth Group team members and their immediate family affected by COVID-19

  • Daily updates from our CEO Dave Wichmann to support and inspire team members during this challenging time

  • Onsite social distancing and increased sanitization measures for employees who have been welcomed back to our offices

  • Fully cover the COVID-19 healthcare costs for our employees

  • Employees who self-identify as high risk or who live with someone who is high risk have been asked to remain working from home

You can learn more about all we are doing to fight COVID-19 and support impacted communities at: https://www.unitedhealthgroup.com/newsroom/addressing-covid.html

Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of healthcare. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: New York, supervisor, chinese, cantonese, mandarin, manager, customer service, hiring immediately

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