Randstad Customer Service Representative in Freeport, New York

Customer Service Representative

job details:

  • location:Freeport, NY

  • salary:$40,000 - $45,000 per year

  • date posted:Monday, April 16, 2018

  • job type:Permanent

  • reference:S_634588

  • questions:jason.oder@randstadusa.com516-741-4528

job description

We are currently representing a large manufacturer who is looking for an experienced Customer Service Representative to join their team!

Salary: $40,000-$45,000

Hours: 9AM-5PM

Job Functions:

-Process customer orders, confirm pricing, and email order confirmation to customers

-Schedule orders and confirm ship date

-Set-up/coordinate out-going shipments with freight carriers. Consolidate shipments to guarantee lowest rate

-Prepare Commercial Invoice for export orders

-Coordinate export shipments with freight forwarders and follow-up to insure timely processing of export documents needed for customs

-Complete "New Product and/New Customer Set-Up Forms" required by customer

-Assist with "New Item Set-Up Forms" required internally to set up new items

-Answer incoming phone calls and emails in a timely manner

Working hours: 9AM-5PM


Other Requirements:

-Minimum of 2-3 years customer service experience

-Proficient in Windows-based applications: Word, Excel, Power Point

-Excellent documentation practices

-Strong interpersonal skills and comfort communicating with all levels within the organization

-Ability to multi-task as well as possess excellent organizational and problem-solving skills

-Knowledge of ERP Systems helpful (AS400), helpful but not required

-Knowledge of ESHA Genesis Software a plus

-Knowledge of manufacturing processes a plus

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.