Compass Group, North America CUSTOMER SERVICE MANAGER in GARDEN CITY PARK, New York

Division: CDC (Coffee Distributing Corp), a division of Canteen

Website: http://www.cdccoffee.com/

Keywords: Client Relationship Manager, Customer Relations Representative (CRR), Client Services Manager (CSM), Key Account Manager

  • Schedule: Monday - Friday, 8AM - 5PM*

*Location: New York - Brooklyn and the Queens area

Travel: 80% local travel*

/Growth. Opportunity. Excellence./

/Canteen// /sets the national standard for /_excellence_/ in automated retail, and /EVERY/ segment of our business is thriving./ /We employ the best team in the industry and their dedication, collaboration and passion fuels our/ _growth_//./ YOU bring the enthusiasm, customer service and commitment; we’ll supply the* /opportunity/* and innovation. TOGETHER we’ll continue to transform the micro-market, dining, coffee and vending industry.

/Come grow with us. We are Canteen./

Job Summary

*Key Responsibilities: *

  • Report consistent problems to ensure customer satisfaction.

  • Assist sales reps with questions and issues.

  • Assisting in preparation of proposals and maintaining archive.

  • Assist in customer demonstrations and trade shows.

  • Develop an account level incremental sales plan with local management; track performance and increase profitability (Owners Business Plan).

  • Coordinate efforts to improve the customer retention and client experience at the point of sale.

  • Build retail pricing opportunities and encourage repeat sales (Best Practices), and introduce new products to increase revenue.

  • Drive compliance to merchandising standards.

  • Assess performance by location through audit reports (Quarterly District Evaluations).

  • Customer facing role

*Preferred Qualifications: *

  • A Bachelor’s degree is preferred.

  • Excellent communication skills required.

  • Must be able to travel to client sites locally.

  • Must be passionate about providing world class service to our clients and customers.

  • Coffee / refreshment industry experience preferred.

Apply to Canteen today!

/Canteen is a member of Compass Group USA/

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Req ID: 173292

Canteen

JOANNA L GAMMON

SALARIED EXEMPT