Thermo Fisher Scientific Technical Applications Scientist I in Grand Island, New York
When you're part of the team at Thermo Fisher Scientific, you'll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you'll be supported in achieving your career goals.
Location/Division Specific Information
The Technical Applications Scientist I is part of the Life Sciences Solutions Group (LSG) which is one of six groups within Thermo Fisher Scientific and is an important part of the company's total value proposition. With an innovative and broad life sciences portfolio, a strong presence at bench, best-in-class web and e-commerce channels, industry-leading on-site supply center coverage and one of the most technically experienced sales and support teams, LSG brings incredible core strength to the broader company.
How will you make an impact?
The Technical Applications Scientist I is responsible for providing pre- and post-sales technical support of Thermo Fisher Scientific Nalgene/Nunc consumer and laboratory plastics products directly to customers and field personnel, as well as relaying customer feedback to the organization.
What will you do?
Provide technical support for Thermo Fisher Scientific laboratory plastics by answering customer technical inquiries. Inquiries may be received via telephone, email or web form
Provide customer support on technical issues by utilizing all available resources, and escalate issues or problems when warranted
Participate in frequent training on products and continuing education on new applications and technologies to remain at the cutting edge of scientific knowledge
Accurately record pertinent information from customer contacts in Customer Relationship Management system
Summarize trends and technology as technical tips, FAQ's and troubleshooting guides
Recommend changes to knowledge databases, website, and other company-managed databases of technical information
Present technical updates to colleagues and contribute to department meetings.
Participate in additional special team or individual projects
May be required to perform other related duties as opportunities arise
Minimal travel may be required for the position How will you get here? Education
Minimum Qualifications: B.S., B.A. or M.S. in life sciences or chemistry or a similar field Experience
0-5 years laboratory experience
Prior experience in customer service or a customer facing role a plus
Knowledge, Skills, Abilities
Proven ability to quickly learn large amounts of new, technical information
Demonstrated ability to effectively communicate, both orally and in writing, to customers and colleagues
Ability to manage multiple priorities
Computer literacy, including spreadsheet, database, word processing and Internet applications
A minimum two-year commitment to Technical Support is requested due to the extensive up-front training needed to fully support our expansive product line
Fluency in another language not required but a plus
Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.
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