Pioneer Bank Teller-CSR in Greenville, New York

TITLE: Teller-Customer Service Representative

LOCATION: Greenville

REPORTS TO: Branch Manager

CLASSIFICATION: Full Time, Non Exempt

AVAILABILITY: Monday-Thursday 8:15am-4:15pm, Friday 8:15am-5:15pm, Saturday 8:15am-12:15pm

*Rotating Saturday shifts

Position Summary:

As a Teller, provide Bank customers with a variety of specific services, mostly involving the exchange of cash and/or negotiable items in a friendly and professional manner, while referring additional Bank products and services.

As a Customer Service Representative deliver quality customer service and consultatively recommend Bank products and services as customers express an interest or need. This includes assisting and responding to customers and prospects on the phone, as well as in person.

Essential Job Functions:

  1. Deliver first-class concierge customer service to consumers consistently.

  2. Wait on customers and process their transactions, including Deposits/withdrawals to accounts, payments on loans, check cashing, Money order purchases, etc.

  3. Calculate and count change and/or monies due from customers, based on the transactions they request.

  4. Promote & sell Bank services and products to customers in a consultative manner.

  5. Perform daily proof of transactions and cash.

  6. Perform computer transactions to affect the customer's accounts when transactions are made.

  7. Sell loan services, interview loan applicants, preliminarily process loan applications for all loans, except mortgages.

  8. Recommend, sell, open, maintain, service, close and renew (if appropriate), all types of deposit services.

  9. Recommend/refer investment options and insurance products.

  10. Handle auxiliary requests regarding non-deposit products and services.

  11. Lease, provide access to and close safe deposit boxes.

Education & Experience:

  1. A high school graduate or GED required or current high school student anticipating graduation.

  2. Recent Retail and/or cashier/teller experience preferred.

  3. Prior experience with Retail sales strongly preferred.

  4. Required to pass the NYS exam to become a Notary Public within 90 days of accepting position (Study for this exam is independent, but the Bank will pay for the test.)

As an Equal Opportunity / Affirmative Action Employer, Pioneer Bank will not discriminate in its employment practices due to an applicant’s race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

EOE Minorities / Females / Protected Veterans / Disabled

The New York State Department of Labor is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities.