Ethan Allen Workforce Solutions Customer Service Team Lead in Harriman, New York

Customer Service Team Lead

Harriman,NY10926

Posted:11/13/20182018-11-132018-12-11Employment Type:Direct HireIndustry:Wire and CableJob Number:117237Pay Rate:$40,000+ per year

Job Description

Our client located in Orange County, near Harriman, is seeking a Customer Service Team Lead.

Who you are: You are a motivated leader with excellent communication skills. You want to find an opportunity that’ll provide you the opportunity to become a Supervisor of a team of over 10 people. You believe that the next opportunity you want, is one that will provide growth and stability. We believe you’ll be a strong fit for this role!

What you’ll do as the Customer Service Team Lead:

  • Provide coaching to improve the client experience in the field

  • Create a positive work environment and keep your team engaged

  • Handle and resolve client escalations

  • Be a source of guidance for your team

It is full time position, working 2nd shift, Tuesday-Saturday. The position compensates a full benefits package and a salary of $40k annually with yearly performance reviews for potential merit increases.

Job Requirements

Requirements:

  • 1-2 years experience in customer service

  • High School Diploma required

  • Leadership Skills

  • Basic/Advanced computer skills

  • Proficient knowledge of Microsoft Word and Excel

Skills that will make you stand out to the client:

  • Great Energy and Enthusiasm

  • Willingness to roll-up-your-sleeves

  • Associates or Bachelors Degree

  • Customer Service Team Lead or Supervisory Experience

Additional Information

Equal Opportunity Statement

Applications are considered on the basis of skills, experience and qualifications without regard to race, age, creed, color, nationality, gender, sexual preference, marital status, military background, disability or any other legally protected status. All employment related decisions, including hiring, advancement, promotion, compensation, training, discipline, termination and all other terms and conditions of employment, are made in accord with this policy.