Kelly Services Customer Support Representative in Holtsville, New York
Remote Customer Support Representative
Kelly Services is looking for Call Center Representatives for one of our top companies! This position is remote, but onsite training will be required.
Shifts Available :
1st Shift - Monday - Friday Weekends/Sundays required - 7:45am to 3pm
2nd and 3rd Shift: Monday - Friday Weekends/Sundays required - Must be available to work during the hours of 3pm to 7am
Pay: $16 - $16.50
Training classes will be held the week of December 7th and December 14th
Job Summary : Resolves problems with customers via telephone, email or chat sessions using technical product knowledge and interpersonal skills. Troubleshoots problems with appropriate applications, products and vendors. Identifies and documents customer issues and escalates as directed. Develops an understanding of multiple applications and platforms.
Essential Duties and Responsibilities :
Communicates basic technical solutions to customers using effective communication, listening and comprehension skills.
Fully documents customer interactions in real-time.
Solves problems within defined quality standards using a basic understanding of products, solutions, and customer environments.
Identifies and escalates complex problems under direct supervision.
Works on a limited variety of problems of limited scope using defined procedures and practices.
Collaborates with fellow technicians and supervisor to solve problems.
Familiarizes self with new technologies, products and platforms.
Demonstrates ability to articulate technical issues in simple to understand terms to both management and customers.
Demonstrates strong customer service, communication and problem-solving skills.
Note: The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties, abilities, and skills required of personnel so classified.
Job Requirements /Preferred Education:
High School or equivalent vocational qualification / experience Preferred Work Experience (years): Less than 1 year of experience Key Skills and Competencies: – Basic computer literacy with a working knowledge of the Microsoft Office Package – Customer service values / orientation – Solid professional work behaviors (attendance, teamwork, time management) – Communication skills (listening, providing clear and concise information, using proper language and grammar)
Why Kelly ® ?
As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.
About Kelly ®
At Kelly , we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.
Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
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