Aerotek Bilingual Call Center Representative in Manhattan, New York
1 years of experience in a customer engaging environment over the phone
Fluent in assigned language (read, speak, write)
Provide assistance to consumers seeking health care coverage including providing information on financial assistance programs and public health care programs (Medicaid, FHP, and CHIP).
Process applications for health care coverage via the telephone including building tax household, household income, eligibility determinations, and interpreting of determinations.
Process enrollments into QHPs, plan changes, and dis enrollments.
Processing of life events and special enrollment period.
Assist Brokers and Navigators with inquiries and eligibility and enrollment issues as appropriate.
Transfer/referrals of calls to appropriate entities including in-person assisters, LDSS staff, issuers, other consumer support resources, and SHOP Service Center specialists.
Perform co-browse interactions with consumers seeking assistance with the application process via the HBE Portal.
Assist customers including prospective enrollees and people assisting enrollees or acting on their behalf, via the phone and web in accordance with all Department and MAXIMUS performance standards, policy and procedures, and protocols.
Assist in explaining plan enrollment options including but not limited to covered services, participating providers, and cost.
Provides information and direction to callers regarding web-based, mail-in and telephone application/renewals, and other programs as applicable.
Facilitates the fulfillment of caller requests for materials via mail, email, or download.
Responds to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate.
Accesses, reads, and interprets data elements on all applicable MAXIMUS and state systems to provide support, resolve inquires, and educate callers.
Escalate calls or issues to the appropriate designated staff for resolution as needed. Enters appropriate data and information into the applicable systems to process applications and/or update caller information, confirm the accuracy of the customer information and uses every call as an opportunity to provide education and support.
Attends meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.
Aerotek is acting as an Employment Agency in relation to this vacancy.
Location: Manhattan, New York
Posting ID: 6645740-1726
Pay Rate: US$15 - US$17 per hour
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.