Capital One Services, LLC Senior Associate, Client Solutions - New York, NY - Melville, NY in Melville, New York
Job ID: R101066
NYC 299 Park Avenue (22957), United States of America, New York, New York
Senior Associate, Client Solutions - New York, NY - Melville, NY
Commercial Operations (CML Ops) is one of the largest divisions in the Commercial Bank, this team's scope is horizontal across the bank and as such it supports numerous critical processes and transactions. By incubating innovative solutions and embracing technology, this team creates an unforgettable and unparalleled experience for our associates and clients.
One of the most impactful groups in the CML Ops team is the Client Solutions team. The Client Solutions team works with the Commercial Bank's clients, both proactively and reactively for all of their servicing needs. All of our associates are on the frontline, delivering on our commitment to provide a beautiful client experience. We are growing and looking for great customer focused advocates to join the team. We are currently searching for a Senior Associate, Client Solutions.
Job Description & Responsibilities:
At the Senior Associate level, you will be a team member in a dynamic, fast-paced environment. You will need to have exceptional communication skills (verbal, written, presentation, and interpersonal), a positive mindset and, above all, a "client first" work ethic. You will be required to balance risk to Capital One while delivering an industry-leading experience to clients. This individual's responsibilities will include:
Own the client experience in all interactions including detailed follow through
Execute job duties following policies, standards and/or procedures within target turnaround times and quality levels
Bring awareness to management for any constraints or concerns
Keep internal and external stakeholders (client, sales, service, operations, product) informed of status, risks and issues to delivery
When complaints, problems and/or issues arise, work with partners driving to root cause and identifying sustainable, repeatable solutions to ensure repeat occurrences are avoided for all clients
Make it easy for a client to interact with Capital One
Learn and become an expert in Capital One credit, deposit, and treasury management products and services to proactively and reactively resolve client's needs
Research and learn about your client's industry, business, and individual banking needs
Collaborate within and across teams and organizations to analyze and resolve client issues
Advocate for client's needs with internal stakeholders by providing thoughtful feedback on where clients are achieving their goals as well as where their needs are not being met
Develop effective solutions for clients when something doesn't go as planned and eloquently recover to delight the client
Represent Client Solutions with internal partners and clients based on proven track record of sound judgment
Develop solutions to problems based on subject matter expertise and research of areas within and beyond own area of responsibility
Deliver results which routinely exceed requirements and expectations with minimal guidance on unstructured objectives
Contribute to team goals and actively question decisions and assumptions to elevate team performance
Travel to client sites when required
Work on projects as requested
Own your individual development
Demonstrate passion about both delivering a great client experience and complying with laws and regulations
Lean forward into technology, automation, and emerging financial products
Adapt to and embrace change for yourself and others
Display intellectual curiosity - prove to be inquisitive, and open minded
Solve problems with integrated thinking
Communicated exceptionally and with confidence (negotiate, and influence)
Show tenacity in pursuing and achieving goals and objectives
Achieve results through teamwork and collaboration
Proactively own your development and learning with an optimistic, growth mindset
High School Diploma, GED, or equivalent certification
At least 1 year of experience with Microsoft Office or the Google Suite
Bachelor's Degree or Military Experience
At least 2 years of customer service, business process, or project management experience
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace.
All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.
Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.