General Dynamics Information Technology Customer Support Supervisor in Menands, New York

Clearance Level Must Currently Possess:

No Active Clearance Required

Clearance Level Must Be Able to Obtain:

No Active Clearance Required

Suitability:

No Suitability Required

Job Family:

Customer Support

Job Description:

Job Description:

Represents Company to external and/or internal customers, answering product or service-related questions. Provide customer assistance and problem resolution to a wide variety of customers across business areas. Responds to non-routine customer calls, email and web inquires, providing a single point of contact for problems.

Responsibilities:

  • Directly supervises entry-level or semi-skilled hourly employees.

  • Works on issues of limited scope. Follows established practices and procedures in analyzing situations or data from which answers can be readily obtained. Monitors daily operations of a unit or sub-unit. Requires full knowledge of own area of functional responsibility.

  • Directs operations of work units.

  • Assignments are largely established in accordance with schedules and deliverables. Work is reviewed for accuracy and completeness.

  • Decisions have a direct impact on work unit operations. Erroneous decisions or recommendations or failure to achieve results may cause delays in schedules.

  • Interacts daily with subordinates or peers within similar or related functions primarily for the purpose of presenting and exchanging information.

Required Qualifications :

  • High School or equivalent + 5 years' related experience

Desired Skills:

  • Previous customer service role

  • Strong Microsoft Office skills (Word, Excel, PowerPoint)

  • Strong phone and verbal communication skills

  • Customer focus and adaptability to different personality types

  • Ability to multi-task and manage time effectively

# of Openings:

1

Scheduled Weekly Hours:

40

T elecommuting Options:

Telecommuting Not Allowed

Work Location:

USA NY Menands - 150 Broadway (NYS003)

Additional Work Locations:

CSRA is committed to creating a diverse environment and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

THINK NEXT. NOW.

CSRA is tomorrow’s thinking, today. To “Think Next. Now.” is to imagine a better future and to deliver it, today. For our customers, our partners, and ultimately, all the people our mission touches, CSRA is realizing the promise of technology to change the world through next-generation thinking and meaningful results.

We understand that our customers' missions require new methods and imaginative thinking. We bring together government IT professionals, emerging technologies, and the brightest, cutting-edge advisors in the industry to deliver a broad range of innovative, next-generation IT solutions and professional services to help our customers modernize their legacy systems, protect their networks and assets, and improve the effectiveness and efficiency of mission-critical functions for our warfighters and our citizens.

Everywhere you look, CSRA is there. We’re in our nation’s infrastructure, in training and education, in cyber security, in serving veterans who served us—and, so much more. Take some time to learn more about CSRA. You might be surprised to learn how we touch your life.

We are a company of 18,000+ smart, talented individuals, yet we enjoy a start-up culture that inspires us to make a difference while delivering results in this rapidly evolving world. Join our team and use your skills and expertise to support the safety, security, health and well-being of the nation.