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Northwell Health Admin Manager - New Hyde Park: Plastic Surgery in New Hyde Park, New York

Req Number 003D2Y

Job Description

Manages daily operations of multi-physician practice(s)/hospital

services for a Department/Division or Service Line. Manages staff and processes to ensure

effective performance and efficient systems for Business Operations, Financial

Management, Human Resource Management, information Management Organizational

Governance, Patient Care Systems Quality Management and Risk Management.

tab-stops:list .25in"1. Business Operations


with practice/hospital management to implement organizational strategic plans

and objectives based on the mission and vision.

Partners with leadership and other clinical personnel to manage approved

clinical programs. Participates in the creation of goals for

Department/Division or Service Line operations and executes accomplishment of


  • Manages business functions to ensure processes are operationally efficient and effective. Manages operations and overall accountability of staff.

  • Participates in implementing programs.

  • Ensures successful transition of new practices or physicians for the Department/Division or Service Line.

  • Collaborates with revenue cycle management to monitor key performance indicators related to appointment scheduling, patient pre-registration/ registration, insurance verification, referral management/pre-authorization, co-pay collection, charge entry and capture activities; recommends and implements approved changes.

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Reviews operational reports and collaborates with revenue

cycle management to monitor key indicators such as arrivals, no-shows,

cancellations, bumps, patient cycle time, and appointment lag.

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Reviews operational

processes; recommends, implements and evaluates approved changes.

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May oversee and coordinate Residency and Fellowship programs.

tab-stops:list .25in"2. Financial Management

Manages site in a fiscally responsible


  • Participates in the annual budget planning processes, including forecasting of revenue trends and expense analyses.

  • Operates within the approved budget and maximizes opportunities to meet and exceed budgetary guidelines.

  • Monitors, and reports progress and variances of budget and revenue performance to Department/Division or Service Line; makes recommendations as necessary.

  • Follows established front-end operations and revenue cycle of the department/division; facilitates education of staff.

  • Explores and recommends opportunities to increase revenue and implements cost saving measures.

  • Ensures compliance with internal controls for cash management.

  • Ensures regulatory and financial compliance to support research initiatives, if applicable.

tab-stops:list .25in"3. Human Resource Management

Engages workforce to achieve

Departmental/Divisional or Service Line and organizational success.

  • Manages staff members to ensure expected performance within their roles and responsibilities. Participates in hiring, training, communicating expectations and disciplining of staff. Communicates and clarifies performance expectations. Manages the performance appraisal process.

  • Analyzes staffing needs and skill mix and manages appropriate staffing: oversees scheduling (vacation, holidays, medical leave of absence, vacancies, etc.) to ensure coverage.

  • Supports continued growth of staff and identifies opportunities for advancement. Fosters a culture of learning and development.

  • Participates in workforce related activities for staff recruitment, employee satisfaction and retention.

  • Encourages employee participation in the employee satisfaction survey and manages related action plans.

  • Manages the timekeeping/payroll process.

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Information Management

Manages information in and

out of the practice(s)/hospital/ site.

  • Participates in technology implementation plans.

  • Manages bi-directional communication pathways through planning and selection of appropriate communication channels and a consistent professional message.

  • Manages and ensures communication between staff, physicians, and hospital to enhance team dynamics.

  • Manages patient communication procedures.

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Organizational Governance

Upholds and communicates

the mission, vision and values of the organization within the practice(s)/hospital.

  • Manages and maintains relationships between Department/Division or Service Line, staff and stakeholders.

  • Participates in committee activity for the Department/practice(s).

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Patient Care Systems


and promotes value of patient experience by putting the patient first.

  • Manages patient-centered approach to care focusing on safety and operational efficiencies.

  • Monitors patient satisfaction scores and recommends opportunities for improvement.

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letter-spacing:-.1pt;font-weight:normal"Manages operations to ensure clinical

quality and safety.

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fosters and maintains referrals.

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Quality Management

Ensures participation in

quality initiatives to improve healthcare and ensure patient safety. Aligns

programs with hospital quality management initiatives if applicable.

  • Manages participation in mandatory and non-mandatory performance improvement initiatives for the site(s).

  • Manages changes required related to various regulatory agency standards and/or public health law; manages compliance with Joint Commission, Department of Health, Public Health Laws, Institutional and Departmental rules and regulations.

  • Reviews Policy and Procedure Manual annually and update, as appropriate.

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Risk Management

Participates in risk management

assessment and works to mitigate vulnerabilities.

  • Ensures compliance related to billing, coding, and documentation standards.

  • Manages staff adherence to system Corporate Compliance Program, HIPAA and other regulatory standards.

  • Manages site(s) level disaster recovery plans to ensure patient safety and business continuity during emergencies.

tab-stops:list .25in"9. Performs related duties, as required.

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Essential Functions


  • Bachelor's Degree preferably in Business Administration, Health Care Administration or related field, required.

  • Minimum of five (5) years progressive administrative experience in an office management, healthcare and/or ambulatory practice setting, required.

  • Based on departmental operating requirements, bi-lingual communication skills maybe required.