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Northwell Health Patient Liaison in New Hyde Park, New York

Req Number 003AND

Job Description

POSITION

SUMMARY

Serves

as liaison between care providers, patients and families. Maintains ongoing communication with

patients and their families. Responds

to some of the comfort needs for patients.

Assists patients and families in obtaining answers to questions that

they may have. Informs patients and

families of available resources to help with their non-medical needs.

RESPONSIBILITIES





1.

Maintains ongoing communication with patients and their

families including, but not limited to:

*

Making periodic rounds of the waiting room, examination

areas, lobby, treatment floors, emergency room etc. to check in with patients

and/or families and assess satisfaction and comfort level;

*

Assists patients and families by obtaining answers to

questions including non-clinical information on the status and causes of

delays;

*

Providing directions to other areas of the hospital such

as the cafeteria, public restrooms, chapel etc.;

*

Providing general, public information regarding other

hospital services and programs; and

*

Interpreting and

communicating the Patient Bill of Rights and other policies and procedures to

patients, families, staff and volunteers.

2.

Communicates any concerns needing

immediate attention to the appropriate staff person (e.g. - Nursing, Security,

Access Services, Maintenance etc.)

3.

Responds to some comfort needs for patients as approved

by nursing.

4.

Escorts families to the patient's exam room, when

appropriate.

5.

Performs related duties, as required.

*ADA

Essential Functions

Qualifications

REQUIRED

EXPERIENCE AND QUALIFICATIONS

*

High School Diploma or equivalent, required.

*

Outstanding interpersonal and communication skills.

*

Ability to respond in a caring, empathic and calming way

with people. Comfortable working in a

fast paced setting with seriously ill people.

*

Bi-lingual, preferred and may be

required at the discretion of the department.

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