Research Foundation CUNY Evening/Weekend Lab Supervisor in New York City, New York

Job Title: Evening/Weekend Lab Supervisor

PVN ID: BM-1807-002604

Category: Information Technology

Location: BOROUGH OF MANHATTAN C. C.

DepartmentInformation Resources and Technology

StatusFull Time

Annual Salary Range$35,000.00 - $40,000.00

Closing DateSep 16, 2018 (Or Until Filled)

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General Description

Multimedia labs provide a comprehensive variety of services supporting the use of information technology in the educational process. Students are provided with open labs which are available weekdays, weekends and until midnight most nights. Our diverse and talented staff provide assistance to students and faculty using technology in education, research, conferences and special events.

Other Duties

Responsibilities include the following:

  • Ensuring that the open labs, technology enhanced classrooms and computer labs are fully supported for efficient daily operations on evenings and weekends

  • Hire, train and manage evening/weekend college assistants

  • Develop appropriate work schedules to provide full access to the college community

  • Support faculty and students with all technology used in computer laboratories, smart classrooms and cyber cafés

  • Monitor and respond quickly and effectively to requests received by faculty in computer labs and technology enhanced classrooms

  • Support and maintain workstations, printers, and software in language labs, math labs and tutoring facilities

  • Support and maintain application software used for academic coursework

  • Create Service Desk tickets in a timely manner when issues are found with computers, monitors, projectors, copiers and related equipment

  • Solve basic problems concerning Windows and Macintosh platforms with equal proficiency

  • Install, test and configure new workstations, peripheral equipment and software

  • Perform PC set-up and deployment using standard images and software

  • Maintain inventory of all related equipment

  • Consult with manufacturer on support and warranty issues

  • Track problem reports, troubleshoot reported issues, and document resolutions and procedures

  • Perform other related duties as assigned.

Qualifications

  • Associate’s degree with 3 years IT related experience with knowledge of Windows and Apple OS.

  • Ability to communicate effectively, both verbally and in writing, with students, faculty, and staff from diverse backgrounds providing courteous customer service in a timely manner.