Research Foundation CUNY Evening/Weekend Lab Supervisor in New York City, New York
Job Title: Evening/Weekend Lab Supervisor
PVN ID: BM-1807-002604
Category: Information Technology
Location: BOROUGH OF MANHATTAN C. C.
DepartmentInformation Resources and Technology
Annual Salary Range$35,000.00 - $40,000.00
Closing DateSep 16, 2018 (Or Until Filled)
Multimedia labs provide a comprehensive variety of services supporting the use of information technology in the educational process. Students are provided with open labs which are available weekdays, weekends and until midnight most nights. Our diverse and talented staff provide assistance to students and faculty using technology in education, research, conferences and special events.
Responsibilities include the following:
Ensuring that the open labs, technology enhanced classrooms and computer labs are fully supported for efficient daily operations on evenings and weekends
Hire, train and manage evening/weekend college assistants
Develop appropriate work schedules to provide full access to the college community
Support faculty and students with all technology used in computer laboratories, smart classrooms and cyber cafés
Monitor and respond quickly and effectively to requests received by faculty in computer labs and technology enhanced classrooms
Support and maintain workstations, printers, and software in language labs, math labs and tutoring facilities
Support and maintain application software used for academic coursework
Create Service Desk tickets in a timely manner when issues are found with computers, monitors, projectors, copiers and related equipment
Solve basic problems concerning Windows and Macintosh platforms with equal proficiency
Install, test and configure new workstations, peripheral equipment and software
Perform PC set-up and deployment using standard images and software
Maintain inventory of all related equipment
Consult with manufacturer on support and warranty issues
Track problem reports, troubleshoot reported issues, and document resolutions and procedures
Perform other related duties as assigned.
Associate’s degree with 3 years IT related experience with knowledge of Windows and Apple OS.
Ability to communicate effectively, both verbally and in writing, with students, faculty, and staff from diverse backgrounds providing courteous customer service in a timely manner.