Uber Technologies, Inc. Project Specialist in New York City, New York
UBER TECHNOLOGIES, INC. has multiple positions for Project Specialist available in NEW YORK, New York. Facilitate and lead high-impact initiatives to improve the Restaurant experience on Uber Eats, as well as attract new high-value Restaurant partnerships. Build and develop strong relationships with cross-functional counterparts (e.g., US+C Operations, Enterprise teams, Business Development, Sales, S&P, Product, Global CommOps, and BPOs) in order to successfully meet short and long term business needs. Identify operational weaknesses and help improve or innovate new processes to meet the needs of the business. Turn support data into an actionable product, support, and operational improvements. Drive continuous efforts to improve support infrastructure and processes. Become a subject matter expert and essential thought partner to regional leadership in developing a best-in-class customer experience for restaurants. Utilize JIRA, Tableau, Google Suite, SQL, and internal tools like Phabricator to measure support experience quality and effectiveness and drive cost savings to the business. Travel required 30%.
REQUIREMENTS: Bachelor’s degree or foreign equivalent Business Analytics, Management Science, or related and 1 year of experience in job offered or related occupation. Employer will accept an additional year of related experience for an unrelated field of study.