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W.W. Norton & Company, Inc. Business Analyst in New York, New York

Job Descriptions:

W. W. Norton is seeking an enthusiastic, energetic, and intelligent individual to join the team supporting Norton’s digital products. While known for being the nation’s largest independent, employee-owned book publishing firm, W. W. Norton also has a growing list of digital applications that serve students, instructors, and general readers. The Business Analyst will join a first-rate team of project managers, business analysts, UX designers, engineers, and QA analysts to create exceptional products for Norton’s customers. The Business Analyst will collect, refine, and document requirements in accordance with project or product needs. Working with our team, you will help turn the requirements into technical solutions. The ideal candidate is detail-oriented, eager to learn, and able to work independently. This position reports to the Director of Project Management.

Essential Job Responsibilities Include:

  • Gather, analyze, and define stakeholder requirements

  • Elicit functional requirements from cross-functional stakeholders (across marketing, sales and editorial within each publishing group) throughout the project lifecycle

  • Communicate requirements to development teams, track follow-through, and maintain projects throughout the SDLC

  • Refine user stories created by Product Managers (Product Owner) and stakeholders and create well-formed new user stories (as necessary)

  • Create acceptance criteria for user stories to define features and expectations for deliverables

  • Review UI spec and complete gap analysis

  • Translate business objectives into functional requirements

  • Compile and maintain technical requirements, artifacts, and diagrams

  • Member of the scrum team and point of contact for requirements questions in the course of an active sprint

  • Act as liaison between stakeholders, the development team, the design team, and the QA team

  • Collaborate and communicate with stakeholders, engineers, QA analysts and designers

  • Interact with the Project Manager in planning and scoping requirements

  • Support the Project Manager and Product Manager in maintaining and refining the product backlog

  • Help identify dependencies, working closely with the Project Manager and Product Manager

  • Work with Quality Assurance team to review test cases to validate enhancements, updates or bug fixes

  • Work closely with the Quality Assurance team to ensure good testing coverage is achieved

  • Participate and prepare for backlog grooming and sprint planning sessions

  • Responsible for maintaining internal documentation to define business rules

  • Responsible for understanding and communicating expected behavior

  • Responsible for performing system analysis and maintaining technical knowledge

  • Act as product expert for the team

  • Provide recommendations and analyses to Product Manager, Project Manager and Director of Project Management

  • Work closely with the entire product management team in the efforts to document, train, and support internal and external users of digital products

Please note that this job description is not designed to cover all activities required of the employee.

Required Experience:

  • Minimum of 5 years of relevant work experience

  • Bachelor's degree

  • Experience in assessing customer needs and product needs

  • Excellent verbal and written communication skills

  • Ability to understand and communicate technical concepts to both technical and non-technical colleagues

  • Organized with strong multi-tasking and time management skills

  • Excellent analytical and problem-solving skills

  • Attention to detail

  • Experience with or knowledge of agile development methodology

  • Expertise in using JIRA and other such tools

  • Ability to work with cross-functional teams

  • Ability to organize and work under strict timelines while producing quality deliverables

  • Ability to quickly learn and adapt to new technologies and programs

  • Employment eligibility to work with W. W. Norton & Company in the U.S. is required

  • Knowledge of the publishing industry and the educational technology market (preferable)

  • Ability to adapt to different team styles and dynamics while maintaining standards for deliverables

Keyword: Business Analyst

From: W.W. Norton & Company, Inc.

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