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Microsoft Corporation Business Program Manager, Global Pursuit in New York, New York

Come and join the Global Pursuit Organization! We operate in a highly competitive environment, and the ability to meet customer expectations, shape profitable deals, and lead pursuits efficiently is critical to our success as an organization. The Global Pursuit Organization (GPO) plays a pivotal role in landing MCS (Microsoft Consulting Services) Strategy and enabling the customers to continue Digital Transformation.

GPO is seeking a proactive and self-driven Business Program Manager to lead a globally consistent Rhythm of Business (ROB) and Triage program management within each time zone. The position will report to the Americas Time Zone Lead and defines the ROB, Triage program management and processes within Americas GPO. The position plays a vital role in governing the triage process, improving deal velocity, reducing complexity within the Pursuit Organization, and leading the business governance.

Responsibilities

  • Create and drive the rhythm of the business for your business group to achieve the business outcomes defined in the KPIs of the GPO Scorecard

  • Work with stakeholder communities to track, prioritize, and drive issues to resolution, including those that are new / emerging.

  • Identify and drive systemic improvements to your organizations business performance.

  • Own leading and implementing the triage program for the time zone, working in partnership with Pursuit Organization leaders, sales, and architecture teams.

  • Own the triage experience for the pursuit ecosystem and drive high satisfaction among stakeholders.

  • Drive cross team collaborative planning for program improvements within the Global Pursuit Organization ecosystem.

  • Create and publish regular status communications to the time zone stakeholders based on the Pursuit Organization Rhythm of Business.

  • Manage and Monitor KPI performance to targets, identify, and drive systemic improvements to the triage experience.

  • Partner within GPO to drive a consistent understanding of the business and processes to achieve metrics by reporting and MBR/QBU preparation and presentation.

  • Demonstrate a growth mindset through collaboration with domain and selling partners to resolve problems impacting deal quality and pursuit velocity.

Qualifications

The ideal candidate will have a strong background in program and project management, excellent executive presence and communications skills, and experience working in a deal pursuit capacity. Candidates should be a strong leader with experience managing cross-function virtual teams and must be comfortable dealing with ambiguity, being flexible in a changing business landscape and working as a part of a matrixed team.

Key Requirements:

  • 5+ years’ experience in a services or sales related role

  • Strong understanding of deal pursuit and capture management

  • Proven executive communication skills and ability to effectively influence executive level

  • Demonstrated ability to lead a high-profile virtual team

  • Demonstrated collaboration and negotiation skills that result in positive outcomes for multiple stakeholders

  • Ability to meet deadlines in a fast-paced environment and to manage through ambiguous scenarios as needed

  • Strong attention to detail.

  • Fluent English language abilities as well as excellent presentation skills

  • BS/BA degree required, MBA or an advanced degree preferred

Location: Flexible / Remote - Position works with the Americas Time Zone (Canada, US & LATAM).

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form. at https://careers.microsoft.com/us/en/accommodationrequest

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Keywords: BizOps, Program Management, Rhythm of Business, Services, Sales, Consulting Services, People Management, Capture Management, Negotiation, Delivery.

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