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The Conference Board Community Manager in New York, New York

Community Manager

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Location:New York, NY

Department:860/Product Development

Posted:09-16-2020

Location Name:New York, NY

Wage:Depends on Experience Annual

Position Type:Full Time

Hours per week:

About The Conference Board

Founded in 1916, The Conference Board is the member-driven think tank that delivers trusted insights for what’s ahead. Our agenda is simple: to help leaders navigate the biggest issues facing business and better serve society. We believe in innovative approaches that make you think- and act- differently. And everything we do reflects the input of our members and their real-world challenges.

We do this by delivering business insights. We connect senior executives across industries and geographies to share ideas, and our experts create fact-based research and consensus-driven policy statements to help leaders address their most important business issues.

Because we are independent, non-partisan, and non-profit our work is trusted. If you learned it at The Conference Board you can count on it.

What it’s like to work here:

While it’s serious work to operate a global business think tank, it’s also fulfilling — and fun! Our people enjoy what they do and know their ideas matter.

We encourage everyone to take personal ownership for outcomes: we collaborate, share a purpose and commit to each other and to our Members. It’s all about doing our very best - which means we succeed as our Members succeed - together we improve society.

The Conference Board invites all interested and qualified candidates to apply for employment opportunities. If you are an individual with a disability in need of assistance with our online application system and would like to request a reasonable accommodation, please email Alana Trimmier atAlana.Trimmier@conference-board.org or call at 212-339-0324. Please indicate your full name, contact information and the specific accommodation needed.

Position Summary:

The Community Manager will serve in a key role Member Retention and in the development of TCB’s Councils business. Responsibilities will include managing our TCB Member Communities, prioritizing, and implementing community roll outs and supporting adoption and engagement practices across Councils and Centers globally. In addition, through the Community platform and the network of Council Program Directors, this Manager will drive intra and inter Center communication and collaboration through peer learning and other activities.

Responsibilities:

  • Manage the rollout schedule for U.S. and International launches.

  • Maintain the community management playbook with content creation and review guidelines, policies, and governance.

  • Own new community group creation and development process.

  • Curate and manage the community content/programming roadmap (i.e. blogs, spotlights, events).

  • Implement engagement and adoption best practices with moderators (councils, Centers).

  • Manage guidelines for private group creation and permission access rules.

  • Create and maintain member ambassador/advocate program to drive engagement.

  • Train moderators and ambassadors.

  • Communicate with business stakeholders to increase awareness, usage and membership with Centers and Councils.

  • Create and implement community measurement reporting (KPIs and benchmarks).

  • Facilitate and coordinate regular (likely quarterly) collaboration and peer learning sessions for Council Program directors, helping them share and adopt best practices for Community application as well as collaboration with Centers.

  • Become well-versed in the technical community platform features and manage integration of Verint enhancements.

Essential Functions:

  • Customer management

  • Communications

  • Product and project management

Knowledge and Skills:

  • Excellent interpersonal skills, ability to lead and facilitate collaborative discussions.

  • Strong project management, including track record of successfully organizing/planning programs or events.

  • Exemplary writing and presentation skills coupled with unparalleled follow up skills.

  • Facilitation

  • Strong ability to influence colleagues and Members.

  • Ability to work in a fast-paced, deadline-driven environment.

Education and Experience Requirements:

  • Bachelor’s Degree in Communications or related field.

  • 3-5 years of community management or customer management experience.

  • Social media or brand communications experience.

  • Experience with Verint or comparable community platforms ideal, but not required.

What We Offer

The Conference Board is proud to embrace best practices in employee wellbeing. We offer a competitive total compensation package. As part of our benefits package, we offer flexibility with remote working capabilities, employer-sponsored learning and development, advancement opportunities, on-site health initiatives, a communal and collaborative working environment, and a strong sense of comradery with sports teams, clubs, volunteer opportunities, and employee events.

The Conference Board does not discriminate. We are an equal opportunity employer/M/F/Vet/Disabled.

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