Paper Source Customer Service Associate in New York, New York

Customer Service Associate

This position reports to the Store Management Team

Position Summary

The Customer Service Associate must exhibit a passion to learn about our products and services and demonstrate a desire to share that knowledge with our customers. The Customer Service Associate’s #1 priority at all times is the customer.

Essential Job Responsibilities and Accountabilities

Models the Paper Source Customer Service Experience

  • Consistently perform all steps of the Customer Service Initiative (CREATE):

  • Connect with every customer by greeting them warmly, asking open-ended questions and engaging them in product related conversations.

  • Respond to customers’ immediate needs

  • Explore your customers’ needs and demonstrate products at the demo table, on the sales floor and at the custom print station.

  • Add relevant products to complete the project, take it to the next level and help with their whole checklist.

  • Thank every customer regardless of purchase.

  • Empower customers to complete their creative projects at home and build customer loyalty

  • Exhibits an attitude that is one of positive, can do and customer first with all customers.

  • Knowledgeable and proficient in technology in order to accurately and efficiently process customer transactions professionally and in compliance with the Paper Source policy; sales, returns, gift certificates, special orders, etc.

  • Maintain store operations and visual merchandising standards to ensure a ‘grand opening’ look and feel to our customers.

Inspire customers through impressive product knowledge

  • Inspire our customers about Paper Source’s unique product offerings through product stories, understanding and selling of our core businesses such as cards and envelopes and custom printing.

  • Demonstrate consistent selling behaviors that inspire our customers towards a greater connection with our products through registration and selling of workshops and special events to company goals.

  • Understand customers’ needs and projects to be able to make meaningful suggestions for additional purchases to achieve company goals.

  • Complete all required training modules and have a clear understanding of all available tools and resources to enhance the selling experience.

Drives sales and profitability through Key Performance Indicators

  • Sells the benefits associated with capturing email addresses in our customer registry.

  • Provide feedback to store management on customer requests, reaction to merchandise and store environment.

  • Utilizes company tools and works with customer to suggest add-ons to ensure store sales goals, workshop goals, and ADT and UPT goals are met.

Requirements

PS16

  • Demonstrated passion for Paper Source, our products, and providing extraordinary customer service.

  • Arts and crafts background preferred with minimum of 1 year in retail or service related industry.

  • Availability to work a flexible schedule to meet the needs of the business, which will require night and weekend shifts.

  • Ability to effectively maneuver around sales floor and stockroom. May include repetitive bending, prolonged standing, twisting, stooping and stairs and lifting of up to 30 pounds.

  • Ability to work with /around cleaning chemicals and various art supplies.

External Company Name: Paper Source, Inc.

External Company URL: http://www.papersource.com/

Job ID: CSA Tribeca_07122018

Street: 211 W. Broadway