JPMorgan Chase Digital Originations Transformation Program Manager in New York, New York
Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.5 trillion and operations worldwide. Chase serves nearly half of America's households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Customers can choose how and where they want to bank: 5,200 branches, 16,000 ATMs, mobile, online and by phone. For more information, go to Chase.com.
JPMorgan Chase has undertaken an aggressive digital transformation, and is investing in innovative ways to attract customers, deepen customer engagement and drive increased satisfaction through delightful interactions with digital products and experiences.
In Digital, we strive to transform customer experiences, simplify the ways we do business and tirelessly drive toward product excellence. Our team is at the heart of driving this transformation in the account origination and shopping space, focused on developing innovative banking offerings that put the customer at the center.
We are seeking a highly motivated transformation project manager to lead the transformation of Digital Originations becoming more agile in progress and delivery. This role works closely with the product management team to formalize a communication strategy, education plan, Agile/Lean evangelism, project planning, and program execution. The ideal candidate is an expert in Agile and Lean product management with hands-on experience in creating agile product roadmaps, organizational execution, agile demand management, and streamlining delivery processes.
A successful candidate will be customer-obsessed and passionate about delivering impactful user experiences to our customers. This role requires excellent communication skills (both written and verbal), negotiation skills, and the ability partner and influence the management team to transform the organization to meet the established transformation goals set forth by the Chief Development Office. Experience managing transformation programs for product areas with more than 200 employees and the capability to define a transformation strategy and execute against it. Financial services experience is a plus.
We operate in a hyper-collaborative way in which we value and expect the following behaviors:
Put customers first and empathize with customers’ pain points
Creative problem solving rooted in disciplined logical thinking
Ability to succinctly communicate and advocate complex ideas and influence key stakeholders
Motivated and driven by excellence, accountability, and the desire for highest quality output
Ability to thrive in a fast-paced and dynamic work environment with mission critical assignments
Value common sense and simplicity over complexity
Make decisions quickly and move nimbly
Celebrate diverse ideas
Always a team player and succeed and fail together as a team
Define a transformation strategy for the product organization to become more agile and execute against it
Work with the Chief Development Office to outline and execute an education and hiring plan which supports our targeted goals
Agile Practitioner and SME to lead the organization to work in a more efficient manner
Identify and create a plan of action to streamline waterfall demand management process
Program reporting on Agile Metrics to drive Continuous Improvement
Agile Scrum Product Owner Coaching Facilitation
3 + years as an Agile practitioner (SCRUM / Kanban)
5 + years Program Management
3 + years with Lean Product Management
1+ years with Lean Product Delivery
Innovative team player with strong analytical problem solving, crisis management and interpersonal skills.
Ability to deliver patterns and solutions based on industry best practices and architectural requirements.
Ability to influence a cross functional team to obtain desired results.
Ability to initiate new efforts through requirements gathering and drive the engineering teams to completion.
Technical writing and documentation skills. ITIL Framework knowledge highly desired.
Degree in Business, Engineering, Computer Science, MIS, or related field experience
JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.