Better.com Director of Collateral Policy in New York, New York
Director of Collateral Policy
(View all jobs)
New York, New York
Better is redefining homeownership and making it simpler, faster—and most importantly—more accessible for everyone. We leverage technology and expertise to find ways that we can make the homebuying journey more approachable and understandable.
Right now we’re funding over $2 billion in home loans per month
We’ve funded over $14 billion in loans and $3.5 billion in insurance
We ranked #1 in the U.S. on LinkedIn's Top Startups 2020
We ranked #11 on Fortune’s Best Places to Work in Financial Services 2020
Our Founder and CEO was named in Comparably's Top 25 CEOs for Diversity
We were listed to Forbes’ FinTech 50 2020
And #15 on the 2020 CNBC Disruptor 50
We’ve secured over $254 million from our investors to date
Our company is made up of driven, passionate people who bring their unique backgrounds and perspectives to everything we do and we are committed to fostering diversity, multiculturalism, and inclusion. We see the perspectives that each person brings and a diverse workforce as essential for individual and collective success. We believe it’s important to foster a company culture that encourages curiosity and passion—from employee resource groups and learning opportunities to team outings and community outreach.
A Better opportunity:
Better.com is growing and we’re looking for a Director of Collateral Policy to join our Collateral team. If you’re looking to make an impact alongside a collaborative team that’s transforming the homeownership industry, check us out. We are looking for an organized leader who is comfortable leading by example, while operating from a bird’s eye view.
Our Collateral team is made up of four core components: Appraisal, Title, Homeowner’s Insurance, and Project Certification. These teams are responsible for the underwrite of collateral. As our funding volume increases, so too do the number of complex collateral scenarios. We are looking for an underwriting maven to develop an overarching collateral policy that encompasses everything our borrower’s through at us. This role blends creativity with prudent lending practices, and requires a strong propensity for outside of the box thinking.
Responsibilities will include:
Be the visionary for collateral policy and processes
Determine the overarching philosophy that will inform all collateral decisions
Be the decision agency on collateral underwrites
Establish a collateral helpdesk by selecting, onboarding and managing a team of collateral underwriters
Track and report on the type and frequency of helpdesk requests
Develop learning tools to empower loan officers to resolve collateral concerns on their own
Use collateral escalations to inform the overall collateral policy
Develop creative and innovative ways to improve team performance
Manage and monitor performance metrics
Establish and communicate new collateral policies that relate to the broader collateral philosophy
We are looking for an enthusiastic, driven, and resourceful Director of Collateral to accelerate our rapidly growing organization. This person will partner closely with the Head of Collateral and lead our Collateral Managers to ensure efficient production across the business unit. We are looking for an experienced and proven leader that is comfortable managing people and driving measurable results.
Management and personnel development experience
Categorical understanding of the mortgage lending process, underwriting methodology and philosophy
Critical thinker with strong decision making ability
Experience thriving in a high volume production environment
Proven ability to build and scale teams with an eye on retention of the team
Proven ability to improve production and quality metrics
Strong written and verbal communication
The Better mission is rooted in values that drive us.
We do what’s in the best interest of the consumer, not ourselves
We have growth mindsets, not fixed ones
We believe that success lies in execution, not credentials
We act like owners, not just employees
We work to find answers on our own, not wait for them to be given to us
We optimize for mission, not ego
Our mission speaks for itself—we continue to outpace the industry at every turn. We’ve recently joined forces in partnership with Ally Bank, and our backers have helped build some of the most transformative tech and finance companies in history. Kleiner Perkins, Goldman Sachs, American Express, Citigroup, Activant Capital, Ally Bank, and others have invested in our vision for what homeownership can be.
Better is an equal opportunity employer. We do not discriminate on the basis of race, color, religion or religious creed, sexual orientation, gender, gender identity, marital status, family or parental status, disability, military or veteran status, age, or any other basis protected by law. All employment decisions at Better are based on a person’s merit, business needs, and role requirements.
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