New York Times Director of Delivery, Fake Love in New York, New York

Job Description

Fake Love is seeking a visionary leader to oversee successful and seamless delivery of all projects. This includes overseeing internal agency project management workflow aspects as well as logistical production execution. This role requires strong, positive leader who can adapt and problem solve through any situation. This role supports both existing clients and business development efforts.

In this role, the Director of Delivery is expected to:

Represent the Delivery function as a Fake Love agency leader, developing and implementing an overarching plan to build a cohesive, holistic Delivery Department at the agency and guiding the long-term vision over time:

  • Identify any needs resources to run a smooth operation, whether it be talent, tools or operational needs

  • Develop best practice process workflows to smoothly guide a project from kickoff through completion.

  • Partner with cross-functional leadership to rollout operational and process improvements across teams

  • Constantly identify ongoing optimizations to the way we’re working in order to become more efficient and streamlined in our day to day project lifecycle

Develop and manage a strong Project Management team at the agency, specifically:

  • Build out and define a new discipline of expert team leaders that oversee the success of a project from beginning to end, including event, digital and hybrid builds

  • Oversee a team that defines the most efficient approach for every project and proactively manages all logistics, timing, budgets and team resources

  • Cultivate a team that proactively identifies and mitigates risks throughout the course of any project and can support the Business Directors in a client-facing capacity

  • Implement a strong digital project management practice and rollout agile methodology to foster greater collaboration between technology and creative teams

  • Overall, this team is accountable to overall quality of work and internal team health

Assemble and oversee a team of skilled Producers, specifically responsible for:

  • Management of all logistical production aspects of any project, including production budgets, vendor relationships, fabrication and successful installation/launch

  • Producing across a variety of project types, from events to technical hardware installations

  • Sourcing top quality vendors at efficient rates and proactively managing against overall project budgets

  • Trouble-shooting and managing risks of any kind leading up to and during the event or installation

Basic Requirements

  • 15+ years experience in project management/production

  • Deep industry knowledge of experiential production and agency inner-workings

  • Experience overseeing and managing a large team

  • Able to work with differing personality types and build consensus across teams

  • Adaptable problem-solver with high change tolerance and an ability to manage many tasks in a fast-paced environment

  • A strong knowledge of industry talent and vendors

  • Excellent written, verbal and presentation skills

  • Open to travel as necessary


The Director of Delivery possesses the following attributes:


  • Manage a dual-discipline team, cultivating expert Project Managers and Producer talent

  • Responsible for departmental vision, structure and management while providing leadership, accountability, and mentorship to team members

  • Proactive, positive problem-solving on a daily basis

  • Collaborates with cross-functional leadership to guide the agency’s direction and ultimate success

  • Understand business objectives, challenges and opportunities of target and industry


  • Work with the cross disciplinary team to assess new business risk, constraints, and opportunities (schedule / scope / resources) and make qualified decisions on what new business to pursue and how to approach it.

  • Identify the most efficient way to approach any business ask, within budget and timing constraints, providing all team members with they plan on how to proceed, adapting as necessary as factors change

  • Oversight and management of vendors and their output


  • Thoughtful, transparent and accountable in every aspect of your work

  • Champion the latest ideas in creative production and ensure quality standards are adhered to

Benefits and Perks:

  • Make an impact by supporting our original, independent and deeply reported journalism.

  • We provide competitive health, dental, vision and life insurance for employees and their families

  • We support responsible retirement planning with a generous 401(k) company match.

  • We offer a competitive parental leave.

  • We are committed to career development and ongoing learning, and provide employees $8,000 annually for tuition reimbursement.

  • We have frequent panel discussions and talks by a wide variety of newsmakers and industry leaders.

  • Join a community committed to the richness of diversity, experiences and talents in the world we cover, supported by a variety of employee resource groups.


The New York Times is committed to a diverse and inclusive workforce, one that reflects the varied global community we serve. Our journalism and the products we build in the service of that journalism greatly benefit from a range of perspectives, which can only come from diversity of all types, across our ranks, at all levels of the organization. Achieving true diversity and inclusion is the right thing to do. It is also the smart thing for our business. So we strongly encourage women, veterans, people with disabilities, people of color and gender nonconforming candidates to apply.

The New York Times Company is an Equal Opportunity Employer and does not discriminate on the basis of an individual's sex, age, race, color, creed, national origin, alienage, religion, marital status, pregnancy, sexual orientation or affectional preference, gender identity and expression, disability, genetic trait or predisposition, carrier status, citizenship, veteran or military status and other personal characteristics protected by law. All applications will receive consideration for employment without regard to legally protected characteristics.

Help shape the future of The New York Times

This is an important moment to work at The Times. Across the organization, we're taking advantage of the changing media landscape to pioneer a new era of journalism. With high-quality, original reporting at our core, we’re thinking more creatively about our reader relationships and how to deliver new and relevant offerings and experiences. We’re telling stories differently and playing with emerging formats like 360 video and VR. And we’re building a diverse and collaborative culture that can keep up with the rigors of the modern-day news cycle.

Home to world-class talent

To create journalism and supporting products that stand apart, we must recruit the finest talent in the world. Journalists, data designers, videographers, agile marketers, art directors, and many others, we’re looking for people at all stages of their careers to bring different perspectives and practices to our teams. Together, we can make our journalism more insightful, meaningful and essential to the daily lives and understanding of people around the world.

Employee-driven benefits

If you see a job opening here that might be a good fit for you, we encourage you to apply. We offer a comprehensive and competitive benefits package that includes medical, dental and vision plans for employees and their families, health and wellness programs, a 401(k) plan, tuition reimbursement, paid vacation, paid parental leave and much more.

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