Crafted Hospitality General Manager in New York, New York
Acclaimed chef and restaurateur Tom Colicchio pulls inspiration from the rich history of the building and his own culinary journey to provide a menu of classics, old and new, reinvented with his signature, seasonal touch. The dining room, set with rich, jewel-toned furnishings and antique accents is a one-of-a-kind setting, and paired with our experienced team, we bring the best of fine dining and warm hospitality to this exquisite location. Join our growing team and be a part of this blossoming city mainstay.
The General Manager leads daily operations of the business and is responsible for directing the overall Front of the House operations, including hospitality, staff management, financial performance and physical restaurant maintenance. The General Manager is directly & indirectly responsible for all aspects of the service and beverage programs, ensuring that they are executed at the required standards. Above all they must actively embody, inspire and teach the culture to all employees.
The GM will work closely with the Executive Chef and Director of Restaurants in continuing to uphold and provide the best staff, management team, food, and service for the operation; and to constantly inspire and assure that warm, caring, accommodating and knowledgeable service be provided to all guests. In this position you are required to be flexible, business minded, and exude sincere hospitality to all.
Responsibilities and duties include but are not limited to the below.
Through leadership, enlightened management practices and interpersonal and empathetic skills, you must develop a cohesive team spirit and high level of morale among the staff
Working with the Director of Restaurants to establish and achieve clear probability and performance goals
Responsible for managing the annual operating budget to achieve or exceed budget expectations
Helping to manage wages, productivity and expenses in accordance with business demand
Utilizing all company financial management tools to the fullest extent, to manage the financial success and assisting in the preparation of the annual strategic plan; and achieve the goals and targets therein
Working with all FOH managers to achieve individual performance goals and metrics that profitably grow the business, while strengthening Crafted Hospitality’s brand and culture
Continually communicating with the management team, line employees and support staff regarding operational issues and working to find efficient, lasting solutions
Maintaining proper staffing levels to ensure efficient and proper guest service
Ensuring the delivery of exceptional hospitality and excellence to all guests
Continuously recruiting strong candidates for all positions and growing current employees through empowerment and development
Responsible for the cleanliness and proactive maintenance of all areas of the restaurant including public space, employee work areas, and fixed machinery
Direct and oversee recruitment and guide the implementation and content of training programs for new and existing staff; hire, train, empower, coach and counsel, conduct performance and salary reviews, and resolve conflict through consistent, fair treatment policies
Works closely with the PR and Marketing teams to ensure correct and adequate interest is being generated, by driving innovative promotions and creating creative content for social media and web platforms
A minimum of 3-5 years’ experience within a management position at an operation with similar quality standards
Strong leadership & organizational management skills
Having directly supervised and led a team of least 25 employees
Excellent dining room and facilities operations knowledge
Detailed knowledge of wines and spirits including technical and service aspects
Expert knowledge of proper professional service techniques and dining room organization
General knowledge of food preparation methods and culinary terminology
Proficient in restaurant financial knowledge (P&L /Budget/Food & Labor Costs)
Ability to compute numbers, reconcile daily financial documents, inventory goods, conduct analysis and make business recommendations to ensure costs are in line with budgets
Strong guest service, interpersonal, organizational, analytical, problem-solving and leadership skills
Understanding of HR Practices/Policies/Procedures
The physical demands described here are representative of those that are to be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell. The employee is frequently required to walk. The employee is occasionally required to climb or balance and stoop, kneel, crouch. The employee must regularly lift and /or move up to 25 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus.
The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.
Temple Court is an EEO Employer
Street: 5 Beekman Street
External Company URL: http://www.craftrestaurantsinc.com/