City Harvest Harvest Season Assistant- Food Sourcing in New York, New York
City Harvest is New York City’s largest food rescue organization, helping to feed the nearly 1.2 million New Yorkers who are struggling to put meals on their tables. We will rescue 64 million pounds of food this year and deliver it, free of charge, to hundreds of food pantries, soup kitchens, and other community partners across the five boroughs. Our programs empower individuals through nutrition education, increase our partners’ capacity, and strengthen the local food system, helping New Yorkers who are experiencing food insecurity to access, afford, and consume nutritious food. To learn more about our work, visit cityharvest.org.
Harvest Season Assistant - Temporary
New York City, New York, NY, US
For thirty five years, City Harvest and The Daily News have partnered to host the Daily News Food Drive, the largest food drive in New York City, running from late October –the beginning of January (this time of year is referred to as “Harvest Season”). Running a food drive helps City Harvest stock shelves at food pantries and soup kitchens with food for the holiday season.
The Harvest Season Assistant will provide customer service during Harvest Season by answering phone calls, scheduling donation pickups and answering emails while working closely with the Manager of Food Sourcing. The Harvest Season Assistant will also coordinate donor pick-ups with drivers on-the-road; and help maintain documentation for all donations.
Candidate must be available the entire week of Thanksgiving and Christmas with no scheduled vacations for the duration of the position.
Dates of Employment
October 7, 2019 – January 10, 2020, Monday through Friday; 9am to 5pm.
•Schedule donor pick-ups using Microsoft CRM
•Track pick-ups in RoadNet
•Answer telephones, record all voicemails, return calls
•Receive and respond to e-mails regarding the Food Drive
•Data entry to document donors and pounds of food donated
•Track and report on daily pick-ups and keep Manager, Food Sourcing updated
•Follow up with donors and missed pickups
•Coordinate all Harvest Season efforts with Manager, Food Sourcing and Customer Operations Team
•Assist Manager, Food Sourcing with reporting; top schools and pickup anecdotes for social media
•Other duties as assigned as this is a busy time for the organization and lots of projects can pop-up on a daily basis
•Ability to learn proprietary software quickly or pre-existing knowledge of software such as Microsoft CRM, Salesforce or The Raiser’s Edge
•Ability to multi-task under tight deadlines in a high paced environment
•Excellent phone skills
•Excellent customer service skill with experience handling difficult situations and producing agreeable results
•Excellent computer skills including Microsoft Office and Outlook
•Timely follow up and attention to detail
•Ability to think/work independently, using good judgment when situations arise for which there is no established protocol
•Ability to work in a team environment and communicate necessary information to team members
•Previous experience in customer service, logistics or event planning preferred
At City Harvest, we enjoy working in a team-based environment and value the benefits of a diversified workplace. City Harvest is an equal employment opportunity employer.
Job Title: Harvest Season Assistant- Food Sourcing
Employment Type: Temporary Full-Time
Date Posted: 09/10/2019
Requisition ID: 1319