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Credit Suisse IT Business Liaison, IB, Business Training and Technology (AVP) NY #157520 in New York, New York

The opportunity to join Credit Suisse’s (CS) Investment Bank (IB) division’s Business Training & Technology team. The team is based in NY, Raleigh, London and Warsaw that serves as subject matter specialists for Capital Markets & Advisory (formerly IBCM)-specific and Credit Suisse applications and processes. In addition, the team serves as the IT business liaison between investment bankers and GCIO, CS’ IT division.

Responsibilities:

  • Work with team members to project handle IT rollouts / system upgrades within IBCM for both GCIO-owned and IBCM-owned applications.

  • Carry out reviews and approvals for system access.

  • Serve as a critical issue point for staff with queries / issues that have not or cannot be resolved via standard IT help channels.

  • Build communications and “quick reference guide” materials for meaningful system maintenance and upgrades.

  • Serve as a subject-matter guide for IBCM’s customer relationship manager system, document management system and other IBCM-specific applications, including new products such as Salesforce and Zoom.

  • Ensure new joiners and leavers are onboard and off-boarded based on established procedures.

  • Experience in handling IT projects – including planning, and liaising with business contacts.

  • Strong written and verbal communication skills which will help convey complex/technical concepts in a structured and clear manner.

  • Outstanding interpersonal and presentation skills with the ability to interact with partners at all title levels.

  • Willingness to work as a team to share knowledge and strive for continual improvement, in addition to sharing workload during peak times.

  • Ability to adapt and perform in a fast paced environment

  • Proficiency in Microsoft Office, particularly Excel (e.g. VLOOKUP or Index/Match, pivot tables, advanced formulas) and PowerPoint is a plus!

  • Hardworking, result oriented, self-starter with ability to work under pressure.

Job: *Administration Support

Title: IT Business Liaison, IB, Business Training and Technology (AVP) NY #157520

Location: NY-New York

Requisition ID: 157520

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