Prager Metis CPAs, LLC IT Help Desk Associate in New York, New York
Prager Metis CPAs, LLC seeks an IT Help Deskt Assoicate to join our growing technology team in our New York, NY location. n addition to relevant work experience, you must be a self-starter, who has a great work ethic and is willing to learn and grow into a larger role. You will be surrounded with good talent and will have the opportunity to learn new technologies. Our primary objective is to find someone with good technical skills, but we place a high value on your customer-facing skills and your ability to communicate (both written and oral) with end users as well as other team members? If you feel like you take ownership of issues, seek help when you need it, and can meet the main objective of providing overall exceptional customer service to users then this would be an ideal position for you. You should be able to multi-task, communicate efficiently, and be responsive with customers and team members?
- Support end users throughout the organization (400-500).? Daily hands-on interaction with application and systems troubleshooting.? Serve as an integral resource (or leader) in projects, adhering to committed deliverables, and regular communication of progress to management.? Fulfill certification and training roadmap as set forth by senior staff and management.? Shadow experienced personnel and acquire knowledge.? Thoroughly document all activity and keep senior staff and management informed.? Mentor rotational interns + delegate level one tasks
- ? 5+ years of IT experience? Experience supporting desktop, laptops, and printers/copiers? Working knowledge of: Microsoft Windows Server 2012+, Microsoft Office 365, Active Directory, hardware installation, troubleshooting.? Experience supporting Microsoft Operating Systems (Windows 7 &10), Microsoft Office and networking protocols and a large corporate environment (over 400 users)? Technical understanding of network protocols and services including: TCP/IP, DNS, DHCP? Experience with RMM tools such as, Autotask, and Connectwise is a major plus? Experience with Accounting, CPA applications a ,major plus.
Required Soft Skills: ? Excellent time management, multitasking, and prioritization skills ? A very strong and dedicated work ethic ? Uncompromising honesty ? Punctuality ? Strong communication (including phone) skills ? Ability to accept and maintain responsibility ? Ability to communicate to all levels of users and management in written and oral form ? A professional appearance, including proper dress and personal appearance
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements.
We are proud to offer a competitive compensation and comprehensive benefits package including health insurance, 401k, flex spending, vacation, and paid holidays.
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Prager Metis CPAs, LLC is an equal opportunity employer. All applicants will be considered without regard to age, race, color, sex, gender, pregnancy, gender identity or expression, religion, creed, national origin, marital status, ancestry, citizenship, military status, veteran status, employment status, sexual orientation, physical or mental disability, genetic predisposition or carrier status, domestic violence victim status, caregiver status or any other characteristic protected by law. Prager Metis also makes reasonable accommodations for qualified individuals with disabilities, in accordance with the Americans With Disabilities Act and applicable state laws.