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The Conference Board Manager, Executive Programs, Councils in New York, New York

Manager, Executive Programs, Councils

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Location:New York, NY

Department:950/Councils

Posted:09-16-2020

Location Name:New York, NY

Wage:Depends on Experience Annual

Position Type:Full Time

Hours per week:

About The Conference Board

Founded in 1916, The Conference Board is the member-driven think tank that delivers trusted insights for what’s ahead. Our agenda is simple: to help leaders navigate the biggest issues facing business and better serve society. We believe in innovative approaches that make you think- and act- differently. And everything we do reflects the input of our members and their real-world challenges.

We do this by delivering business insights. We connect senior executives across industries and geographies to share ideas, and our experts create fact-based research and consensus-driven policy statements to help leaders address their most important business issues.

Because we are independent, non-partisan, and non-profit our work is trusted. If you learned it at The Conference Board you can count on it.

What it’s like to work here:

While it’s serious work to operate a global business think tank, it’s also fulfilling — and fun! Our people enjoy what they do and know their ideas matter.

We encourage everyone to take personal ownership for outcomes: we collaborate, share a purpose and commit to each other and to our Members. It’s all about doing our very best - which means we succeed as our Members succeed - together we improve society.

The Conference Board invites all interested and qualified candidates to apply for employment opportunities. If you are an individual with a disability in need of assistance with our online application system and would like to request a reasonable accommodation, please email Alana Trimmier atAlana.Trimmier@conference-board.org or call at 212-339-0324. Please indicate your full name, contact information and the specific accommodation needed.

POSITION SUMMARY

The Conference Board is the member-driven think tank delivering trusted insights for what’s ahead. Our mission is simple: To help leaders navigate the biggest issues impacting business and better serve society.

The Manager of Executive Program (MEP) is an integral member of the US Councils team, responsible for a portfolio of 5-6 Councils to ensure a flawless and high impact experience for all Members. Qualified MEP candidates are well organized, intellectually curious, and are driven by providing high-touch service. If you would enjoy supporting executives from the world’s leading companies as they develop valuable peer connections, this is the opportunity for you.

REPORTING RELATIONSHIPS

Reports to Associate Director, Executive Programs, Councils.

PRINCIPAL DIRECT ACTIVITIES

Member Relationship Management and Support:

  • Serve as a key point of contact for Members within your portfolio of 5-6 Councils, supporting them as they participate in meetings and access TCB content, subject matter experts, events, and resources.

  • Proactively ensure that each member fully participates in his/her Council, leveraging the value of each council seat.

  • Support Members between meeting interactions through their use of TCB’s online Community and other web based resources including but not limited to Council check in calls, benchmarking projects, and webcasts.

  • Encourage and help Members to make cross-Council connections.

  • In collaboration with Associate Directors and Program Directors, develop a plan for how TCB will connect content and other resources to address Members’ business needs.

  • Working with your Program Director, ensure all written communication to Members (meeting agendas, etc.) are well written, high quality and engaging.

  • Analyze Member feedback from Council meetings and work proactively with your Program Director and Associate Director to continuously improve the Member experience.

  • Working with the Program Director, ensure Council discussion highlights are captured and shared with Members asinsights.

  • Ensure meeting evaluation feedback is addressed and incorporated into future meeting planning.

  • Attend all Council meetings, ensuring smooth execution and a high quality experience for each Member.

  • Protect Member privacy and confidentiality, safeguarding confidential information shared.

Member Retention:

  • Track data-driven metrics and develop/execute proactive plans to meet and exceed Member retention goals.

  • Proactively identify at-risk Members and work with Program Director and Associate Director to execute a retention or replacement plan.

  • Report Member engagement data using TCB systems.

  • Following the TCB model, welcome new Council Members to ensure a strong, initial experience.

  • Support the vetting and confirmation process for replacement candidates nominated by Members leaving the Council.

  • Partner with the Sales team as they recruit replacements for existing Members.

Meeting Operations:

  • Working with the Program Director, ensure each meeting remains on schedule and on topic.

  • Execute and manage Council meeting logistics to ensure a high quality Member Experience. These aspects include but are not limited to facilities, food and beverage, hotel accommodations, ground transportation, AV and tech support, materials, hospitality/entertainment for all meeting formats:

  • Meetings held at TCB offices

  • Meetings held at a Member’s facility

  • Meetings held at a hotel or other public venue

  • Meetings held virtually, using remote technology

  • Hybrid meetings that combine remote and in-person attendance

  • Collaborate with the Meeting Associate to secure hotel accommodations (and meeting space when needed), restaurants and/or group activity and ground transportation.

  • Own and resolve Member problems as they arise.

  • Track attendance and Member feedback.

  • Manage regular cost forecasts.

  • Execute each meeting within budget.

  • Continuously seek opportunities to improve our process and enhance the Member experience.

    DESIRED QUALIFICATIONS AND REQUIREMENTS

  • Bachelor’s degree required.

  • Minimum of 2-3 years’ work experience, preferably in a customer facing role.

  • Hospitality or event management experience is a plus.

  • Strong oral and written communication skills.

  • Naturally curious and a quick, agile learner.

  • Sociable and service oriented.

  • Strong time management skills and able to manage multiple, competing priorities in a dynamic environment.

  • Strong team orientation.

  • Outstanding organizational skills and attention to detail.

  • Ability to handle adverse and unexpected situations in a composed and professional manner.

  • Ability to adapt to and initiate change in a fast pace & agile environment.

  • Ability to travel 25% of the time.

  • Working knowledge of MS Office products.

What We Offer

The Conference Board is proud to embrace best practices in employee wellbeing. We offer a competitive total compensation package. As part of our benefits package, we offer flexibility with remote working capabilities, employer-sponsored learning and development, advancement opportunities, on-site health initiatives, a communal and collaborative working environment, and a strong sense of comradery with sports teams, clubs, volunteer opportunities, and employee events.

The Conference Board does not discriminate. We are an equal opportunity employer/M/F/Vet/Disabled.

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