Palo Alto Networks Manager, Resident Engineering, East in New York, New York
In this role, you will manage a team Professional Services Consultants in your assigned territory. You will be responsible to drive professional services business, provide management oversight to your team and all ongoing engagements, including recruiting, managing, directing and inspiring a team with a diverse set of skills and backgrounds You will ensure the delivery of Palo Alto Networks solutions, exceeding expectations and driving high levels of customer engagement. You will also work closely with sales to ensure customer satisfaction, build relationships with all customers in your territory and ensure customer success and referenceability.
Provide strategic direction and input to the technical development of Professional Services Consultants reporting to you
Manage the activities of the team such as hiring, development, promotions, time off, expense reports, development growth, training, and corrective actions
Build relationships with customers who have long term engagements to ensure that the timelines are being met, feedback on how the consultants are performing, escalations, etc.
Build relationships with the sales team to:
Ensure customer requirements are met
Drive new business by utilizing Professional Services capabilities and offerings
Ensure all customer engagements are successful
Provide status to the Services leadership team on all major activities, issues, escalations, etc.
Participate in the development and execution of strategic direction and input to the technical development of the Resident Engineering product offerings
25% travel may be required (subject to public travel restrictions)
Experience managing teams of 10+ multi-disciplined, technical resources
Skilled in key business systems - SFDC, Clarizen, G-Suite preferred
Strong knowledge of Internet security concepts and products
Knowledge of cybersecurity technologies such as SOAR, XDR, and SASE.
Understand Critical Security Controls, Incident Response practices, and Security Operations Center environments
Experience developing IR Workflows for SOC Analysts a plus
The ability to solve problems creatively and develop and manage business solutions for complex problems.
Demonstrated leadership and team-building capabilities
Demonstrated experience meeting revenue and customer satisfaction targets
Excellent written and verbal communication skills
Certifications such as CISSP and/or others like PMP
Our professional services team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients post-sale. Our dedication to our customers doesn’t stop once they sign – it evolves.
As threats and technology evolve, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised. But you won’t wait for them to be raised, you’ll seek them out, too. We fix and identify technical problems, with a pointed focus on providing the best customer support in the industry.
We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at firstname.lastname@example.org.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
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