Aetna Middle Market Accounts Senior Account Manager - NYC in New York, New York
Req ID: 55342BR
Develops service strategy to ensure renewal and growth of business and retention of members for assigned accounts.
Achieves individual cross sell, growth/retention targets and customer satisfaction levels. () Creates collaborative partnerships with sales to develop a comprehensive growth strategy for assigned book of business that is aligned with customers objectives, financial position and employee benefit strategy while providing cross-sell opportunities and profitable revenue and growth to Aetna. () Executes tactical components of the account teams business plan for each customer. Demonstrates proactive ability to diagnose and fix root cause drivers of service problems. () Develops and manages service plans in the most proactive and strategic manner possible, and finds new and innovate ways to show customers the value of the products and services they have purchased. () Proactively identifies potential service issues and takes steps to resolve those service issues that arise. () May leads and mentor account managers to resolve simple and complex issues and develop solutions proactively. () Takes the lead on management of the integration of clients and Aetnas internal organizations, with full responsibility for ensuring a smooth installation that will be a building block to gaining the trust of key client personnel. () Educates customer on Aetna specific policies, product information, and procedures as well as industry issues and related current topics (e.g., HIPAA, health disparities). ()
5-10+ years sales and/or account management experience. College degree or equivalent experience. Licensure as required by state (to be obtained within 30 days of employment).
The highest level of education desired for candidates in this position is a Bachelor's degree or equivalent experience.
LICENSES AND CERTIFICATIONS
Insurance/Life, Health & Accident License (CT, NY) is desired
Functional - Sales & Service/Account Management/7-10 Years
Technical - Desktop Tools/Microsoft Outlook/7-10 Years/Power User
Technical - Desktop Tools/Microsoft PowerPoint/7-10 Years/Power User
Leadership/Collaborating for Results/ADVANCED
Sales/Selling Products and Services/ADVANCED
Leadership/Developing and Executing Strategy/ADVANCED
Service/Improving Constituent-Focused Processes/ADVANCED
ADDITIONAL JOB INFORMATION
Aetna was recognized with a Military Friendly Employer Award, earning Silver status for 2017. Victory Media has been recognizing military friendly employers and schools with its annual lists since 2003. Aetna was recognized with a 2016 Top Ten Vet Friendly Employer award for virtual recruiting. As part of the VetFriendly Jobs Initiative, 71,000 veterans voted for the most veteran-friendly companies in the Veteran Recruiting Virtual Career Fairs in 2016. Aetna has been recognized by Victory Media with a 2017 Military Friendly Spouse Employer award. The annual award recognizes those companies that hire spouses of active-duty service members and promote workforce development policies and programs. CivilianJobs.com named Aetna to its 2016 list of winners of the Most Valuable Employers for Military recognition. The list is designed to help job seekers with military experience identify top employers for civilian careers. Aetnas summer internship program was ranked No. 30 out of 50 companies by VAULT 2016 Top 50 Internships. Aetna was the only health care company recognized on the list. The Human Rights Campaign Foundation named Aetna to its 2016 Best Places to Work list for lesbian, gay, bisexual and transgender (LGBT) employees. The list includes all companies that achieved a perfect score on the 2016 Corporate Equality Index. Aetna was selected as Best of the Best 2016 by U.S. Veterans Magazine. In 2015, Aetna was named to Training magazines Training Top 125, ranking #60 among the winning organizations recognized for excellence in employee development. Aetna was also named to the list in 2014, ranking # 37. Aetna has been included in the Top 125 list eight times since 2007. Aetna received a 2015 Best Employer Healthy Lifestyles Platinum Award from the National Business Group on Health.
Aetna is about more than just doing a job. This is our opportunity to re-shape healthcare for America and across the globe. We are developing solutions to improve the quality and affordability of healthcare. What we do will benefit generations to come.
We care about each other, our customers and our communities. We are inspired to make a difference, and we are committed to integrity and excellence.
Together we will empower people to live healthier lives.
Aetna is an equal opportunity & affirmative action employer. All qualified applicants will receive consideration for employment regardless of personal characteristics or status. We take affirmative action to recruit, select and develop women, people of color, veterans and individuals with disabilities.
We are a company built on excellence. We have a culture that values growth, achievement and diversity and a workplace where your voice can be heard.
Benefit eligibility may vary by position. Click here to review the benefits associated with this position.
Aetna takes our candidates's data privacy seriously. At no time will any Aetna recruiter or employee request any financial or personal information (Social Security Number, Credit card information for direct deposit, etc.) from you via e-mail. Any requests for information will be discussed prior and will be conducted through a secure website provided by the recruiter. Should you be asked for such information, please notify us immediately.
Job Function: Sales and Service
Aetna is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veterans status.