Macy's Order Management Analyst in New York, New York

* Job Overview: *

Support the implemented ERP/Order Management System, functionality of Macy’s Private Brands via a help desk center. Provide guidance, education and support to the user community on all questions, issues and enhancement requests. Perform other duties as assigned.

  • Essential Functions: *

• Provide first line of support to ERP users via Help Desk ticketing system.

• Use independent judgment, diagnostic techniques and pertinent questions to isolate and identify problems, and determine and implement solutions.

• Record events and their resolution in ticket logs.

• Respond to queries in timely and courteous manner.

• Maintain effective working relationships with key business stakeholders, including customers and vendors.

• Support the strategic vision within the functional area.

• Regular, dependable attendance & punctuality.

  • Qualifications: *
  • *
  • Education/Experience: *
  • *

• Bachelor’s Degree.

• 1-2 years of total experience in Help Desk support.

• Experience in supporting ERP systems a plus.

  • *
  • Communication Skills: *
  • * • Ability to communicate, orally and in writing, technical information executives in a simple and understandable format.
  • *
  • Other Skills: *

• Ability to work in a fast paced, high volume environment.

• Ability to work effectively in a team environment.

• Ability to establish and maintain effective working relationships with multi-disciplinary subject matter experts.

• General retail, wholesale and sourcing knowledge

  • Work Hours: *

    • Ability to work a flexible schedule based on department and company needs.

  • This job description is not all inclusive. Macy’s Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. *

Primary Location: United States-New York-New York
Job: Analytics
Req ID: STR00148