NYC Department of Health and Mental Hygiene Quality Assurance Specialist, Bureau of Early Intervention in New York, New York

Job Description

TO BE CONSIDERED, ALL CANDIDATES MUST SUBMIT PROOF THAT THEY HAVE FILED FOR THE CIVIL SERVICE EXAM, SPECIAL CONSULTANT (MENTAL HEALTH STANDARDS AND SERVICES)– EXAM NO. 8048 – OPEN TO THE PUBLIC (WITHIN THE APPLICATION FILING PERIOD: 6/6/2018 - 7/31/2018). ALL CANDIDATES THAT FILED FOR THE EXAM MUST OBTAIN A PASSING SCORE OF 70 AND ABOVE AND BE REACHABLE ON THE CIVIL SERVICE LIST ONCE IT’S ESTABLISHED OR MUST BE ALREADY PERMANENT IN THE SPECIAL CONSULTANT (MENTAL HEALTH STANDARDS AND SERVICES) TITLE. CANDIDATES WHO FAIL TO COMPLY WILL NOT BE CONSIDERED FOR EMPLOYMENT. FOR MORE INFORMATION ON THE EXAM AND APPLICATION PROCESS, PLEASE VISIT THE NEW YORK CITY DEPARTMENT OF CITYWIDE ADMINISTRATIVE SERVICES WEBSITE. *

Early Intervention (EI) is a comprehensive program that supports infants and children with developmental delays and disabilities in realizing their full potential. It reduces the likelihood of delays among at risk children, and empowers families to meet their child’s and their own needs.

You will:

  • Collaborate with the EI Research and Analysis Unit to collect performance data for EI units and offices, particularly the five borough-based Regional Offices (ROs).

  • Review performance data, audit files, document operations, etc., to identify best practices and areas for improvement, and to monitor compliance with NYC policies, NYS regulations, confidentiality laws, etc.

  • Collaborate with staff to identify practices, policies and procedures for improvement, develop improvement strategies, and test those using PDSA cycles and other quality improvement tools.

  • Identify key performance indicators, review indicator data, integrate with findings from other sources (e.g., file reviews, process mapping) and present findings and recommendations to staff and leadership.

  • Serve as a resource on quality assurance and quality improvement for all Bureau staff.

  • Manage the collection, cleaning and submission of Child Outcome Summary data and Annual Performance Report data for the NYS Department of Health.

  • Present qualitative and quantitative findings in graphs, tables, written reports, PowerPoint presentations, and other formats to a range of audiences.

  • This position requires regular travel between Gotham Center and the 5 borough Regional Offices.

  • Other duties as assigned.

Minimum Qual Requirements

A baccalaureate degree from an accredited college or university, and either: 1. A Master's degree in Social Work from an accredited college or university in the school of social work, or 60 graduate semester credits from an accredited university in social work, psychology, health, rehabilitation, public health, psychiatric nursing or special education; plus one year of full-time, satisfactory experience providing direct care in a social, psychiatric, health, mental retardation/developmental disabilities or substance abuse/chemical dependency/alcoholism agency or in the administration of a program providing direct care as described above, or as a consultant on program planning or evaluation for such services; or

  1. A Master's degree of at least 30 graduate semester credits from an accredited university in psychology, sociology, anthropology, public health, special education, psychiatric nursing, counseling, human services, health, rehabilitation, public administration, or business administration; plus two years of experience as described in "1" above; or

  2. A satisfactory combination of education and/or experience. Candidates without either a Master's degree as described in "1" or "2" above or at least 60 graduate semester credits in the areas listed in "1" above, must have at least: a) a baccalaureate degree from an accredited college or university and one year of actual experience as described in "1" above; plus b) a satisfactory combination of: (i) graduate semester credits in the areas listed in "1" and "2" above; and/or (ii) additional experience as described in "1" above, to equal 60 graduate semester credits or 2 years of experience. Graduate semester credits from an accredited university may be substituted for the experience in qualification "3 b)" only, on the basis of 30 graduate semester credits for each year of experience. Experience may be substituted for graduate semester credits in qualification "3 b)" only, on the basis of one year of experience for each 30 graduate semester credits.

NOTE: For assignment to Assignment Level II, in addition to meeting the above qualification requirements, all candidates must have one additional year of experience as described in "1" above.

Preferred Skills

  • Demonstrated ability to communicate and collaborate effectively across staff different levels and disciplines

  • Experience engaging multiple stakeholders in quality assurance and/or quality improvement efforts

  • Experience in applying quality assurance and/or quality improvement methods, particularly in government settings

  • Strong Excel skills, ability to understand and analyze administrative and performance data, and ability to present and explain data to a range of audiences

  • Proficiency with Microsoft Word, PowerPoint, Visio and Project

  • Attention to detail

  • Ability to function as a part of a team, to interact with senior management, and to maintain composure under pressure.

Additional Information

**IMPORTANT NOTES TO ALL CANDIDATES:

Please note: If you are called for an interview you will be required to bring to your interview copies of original documentation, such as:

  • A document that establishes identity for employment eligibility, such as: A Valid U.S. Passport, Permanent Resident Card/Green Card, or Driver’s license.

  • Proof of Education according to the education requirements of the civil service title.

  • Current Resume

  • Proof of Address/NYC Residency dated within the last 60 days, such as: Recent Utility Bill (i.e. Telephone, Cable, Mobile Phone)

Additional documentation may be required to evaluate your qualification as outlined in this posting’s “Minimum Qualification Requirements” section. Examples of additional documentation may be, but not limited to: college transcript, experience verification or professional trade licenses.

If after your interview you are the selected candidate you will be contacted to schedule an on-boarding appointment. By the time of this appointment you will be asked to produce the originals of the above documents along with your original Social Security card.

**LOAN FORGIVENESS

The federal government provides student loan forgiveness through its Public Service Loan Forgiveness Program (PSLF) to all qualifying public service employees. Working with the DOHMH qualifies you as a public service employee and you may be able to take advantage of this program while working full-time and meeting the program’s other requirements.

Please visit the Public Service Loan Forgiveness Program site to view the eligibility requirements:

https://studentaid.ed.gov/sa/repay-loans/forgiveness-cancellation/public-service

To Apply

Apply online with a cover letter to https://a127-jobs.nyc.gov/. In the Job ID search bar, enter: job ID number # 374069.

We appreciate the interest and thank all applicants who apply, but only those candidates under consideration will be contacted.

The NYC Health Department is committed to recruiting and retaining a diverse and culturally responsive workforce. We strongly encourage people of color, people with disabilities, veterans, women, and lesbian, gay, bisexual, and transgender and gender non-conforming persons to apply.

All applicants will be considered without regard to actual or perceived race, color, national origin, religion, sexual orientation, marital or parental status, disability, sex, gender identity or expression, age, prior record of arrest; or any other basis prohibited by law.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Job ID: 374069

# of Positions: 1

Business Title: Quality Assurance Specialist, Bureau of Early Intervention

Civil Service Title: SPECIAL CONSULTANT (MENTAL HEA

Title Classification: Competitive

Job Category: Health

Career Level: Experienced (non-manager)

Work Location: 42-09 28th Street

Division/Work Unit: Early Intervention

Title Code No: 5100102

Level: 02

Proposed Salary Range: $ 69,300.00 - $ 79,695.00 (Annual)

POSTING DATE: 11/09/2018

POST UNTIL: 03/09/2019