Columbia University Salesforce Administrator, Executive Education department in New York, New York

Job TitleSalesforce Administrator, Executive Education department

Job Code Title

Job Requisition Number 095906

Department 5110- BUS Business

Location Morningside

Job Type Officer Full-Time Regular

Bargaining Unit

If temporary, indicate duration

Hours Per Week 35

Job Family General Administration

Salary Grade 12

Salary Range Commensurate with experience

Advertised Summary Job Description Reporting to the Head of Information Design and Technology, the Salesforce Administrator will maintain the Executive Education CRM system in keeping with the business needs of Executive Education and the standards of Columbia Business School.

Responsibilities:

  1. Lead CRM development and deployment with a detailed understanding of the Salesforce platform, and the willingness to always make careful, well-considered, long term-oriented changes to the Salesforce platform resulting from either high-level architecture decisions and/or ground-level support requests.

  2. Maintain processes for enhanced sustainability and performance. Uphold workflow rules, create and modify formula fields, approval rules, configuration of single or multiple user setup, profiles and roles, customization of objects, fields, record types, page layouts and validation rules.

  3. Manage and maintain the application process through Executive Education's CRM tools.

  4. Manage the Salesforce platform to execute through automation and system integration internal and external communications and data sharing.

  5. Design CRM solutions to capture data relevant to Executive Education's goals.

  6. Prepare Key Performance Indicator reports and dashboards with detailed business metrics and analysis with a focus on customer engagement.

  7. Prepare data model reports and maintain documentation of CRM and training new hires and existing staff.

  8. Investigate and recommend solutions to improve CRM integration and adoption.

  9. Works to ensure that the program pages in Salesforce are up to date on all the program related information such as program dates, prices, location, and other.

  10. Liaise with Information Technology Group, Financial Planning Office, Executive Education, and Marketing to implement process and systems for quality, responsive customer service across the Executive Education technology footprint.

  11. Manages day to day technical administration of Salesforce, including user, profile and role management, and database de-duping and cleanup.

  12. Other related duties as required.

Minimum Qualifications for Grade

Applicant MUST meet these minimum qualifications to be considered an applicant Bachelor's degree and/or its equivalent required. Minimum 3-5 years related experience required.

Additional Position-Specific Minimum Qualifications

Applicant MUST meet these minimum qualifications to be considered an applicant Demonstrated excellent interpersonal, organizational and communication skills necessary. Ability to work effectively as part of a team but also on an independent basis. Demonstrated ability to work within tight deadlines and have the ability to handle multiple tasks and demands. Must be self-motivated and a self-starter with a strong attention to detail and a strategic, long-term thinker. Must have excellent Microsoft Office skills.

Salesforce Administrator or Salesforce Developer Certification required. Knowledge and strong experience with at least two of these tools: Taskray, Pardot, Engage, Form Assembly, or Conga Composer. Must have previous experience with Salesforce AppExchange, Data Loader, APEX, web programming (HRML/JavaScript), and general Salesforce ecosystem. Demonstrated talent for CRM development, information architecture, and web solutions.

Special Instructions

Preferred Qualifications Experience with SQL and Drupal is preferred.

Essential Functions

Additional Essential Functions (Limit to 3950 characters.)

Special Indications

This position works with: There are no special indications for this position

HIPAA Compliance training required No

Participation in Medical Surveillance required No

What type of posting? Is this a waiver request? Standard Posting

Requisition Open Date 12-04-2018

Requisition Close Date Open Until Filled

Quick Link jobs.columbia.edu/applicants/Central?quickFind=173502

EEO Statement Columbia University is an Equal Opportunity/Affirmative Action employer --Race/Gender/Disability/Veteran.

Local Hiring Columbia University is committed to the hiring of qualified local residents.

This organization is a federal contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA). The final rules now require contractors and subcontractors to invite applicants to self-identify as protected veterans or individuals with disabilities.

You can update your demographic information by logging in and clicking on "EDIT APPLICATION".

The information is being requested on a voluntary basis, and will be kept confidential. Refusal to provide this information will not subject the applicant to any adverse treatment, and will not be used in a manner inconsistent with the act.