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Capital One Senior Process Management Associate - New York, NY / McLean, VA / Richmond, VA in New York, New York

NYC 299 Park Avenue (22957), United States of America, New York, New York

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Senior Process Management Associate - New York, NY / McLean, VA / Richmond, VA

The CLO Strategy and Analytics team provides analytics and process engineering across Client Solutions. CLO S&A is responsible for process excellence across supported Commercial processes, including process design, development, deployment, management practices, and improvement.

We are seeking a Senior Associate, Process Management to lead process engineering efforts within the Commercial Bank servicing organization. This role will cover several Closing and Client Servicing processes, working with internal and external partners.

The body of work includes establishment and management of a consolidated portfolio of improvement efforts and backlog.

Key responsibilities included:

  • Leading and owning oversight of process improvement work and collaborating with teammates on larger initiatives

  • Driving changes in the end to end process both for incremental improvement as well as strategic transformation to the destination process

  • Ensuring all processes meet process management standards, including those for critical business processes

  • Assessing feasibility and level of effort for process changes required by new products and services and driving implementation when appropriate

  • Collecting data and information and using analytics and reporting to provide transparency to senior leadership and executives

  • Tracking and resolving process breakdowns

  • Developing and maintaining formal process documentation including procedures and process flow diagrams

  • Acting as a subject matter expert to effectively collaborate with internal and external partners to achieve desired outcome or improvement by clarifying needs and providing appropriate solutions

  • Identifying root causes of risk issues and events to drive process improvements mitigating these risks

Basic Qualifications

  • Bachelor’s degree or Military Experience

Preferred qualifications

  • Business Process Manager (BPM) Certification

  • At least 2 years experience in Process Management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

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