Columbia University Senior Technical Service Technician in New York, New York

Job TitleSenior Technical Service Technician

Job Code Title

Job Requisition Number 095606

Department 4602- SPS School of Professional Studies

Location Morningside

Job Type Officer Full-Time Regular

Bargaining Unit

If temporary, indicate duration

Hours Per Week 35

Job Family Technical / Information Technology

Salary Grade 11

Salary Range Commensurate with experience

Advertised Summary Job Description Reporting to the Director of IT, the Senior Technician works closely with all members of SPS to provide technical services including, but not limited to classroom scheduling, computing and facility support weekdays and possible Saturdays based on a flexible schedule. IT hours of operation are 8am- 8:30pm.

CHARACTERISTIC DUTIES AND RESPONSIBILITIES:

  • Provides technical support via phone, email, and/or in-person consultations to SPS faculty and staff in both Windows and Apple environments. Must have user level experience with mail programs, internet, network applications. Gathers, organizes and documents relevant information directly from customers into trouble ticketing system. Perform system audits, upgrades, and miscellaneous technical maintenance on faculty, administrative, and room systems.

  • Assists the SPS Tech team to implement, train, and maintain the school/building's technological resources (computers, printers, copiers, mobile devices and telecommunications). Provide leadership and direction to student casuals, temporary and part-time employees.

-Utilize a more sophisticated level of technical competency. Will be expected to contribute to overall IT strategy, make recommendations for improvements, efficiencies and end user experience. Train new staff and ensure proper documentation of services IT provides and all onboarding documents are up to date.

  • Consistently apply excellent customer-service techniques to all interactions and work (e.g., set expectations appropriately, confirm a problem is resolved correctly and ensure satisfaction). Work closely with CUIT to ensure that all telecommunications/network connections and equipment are operating correctly. Plays an advisory role in the specification of audio/visual equipment purchased by the Schools. Researches and creates quotes for new equipment and software for other departments as required.

  • Provide technical assistance to faculty/guests in configuring their systems to work with the ePodiums in the classrooms. Work with the part-time Technical Service Technician, casual and work-study employees to ensure classrooms in Lewisohn Hall are open and room technology systems (e.g. projector, computer systems, etc) are functioning correctly, and are ready to use during weekdays and weekends. Address issues in line with Lewisohn Space Management policies and procedures, escalating to LSM and/or CUIT as required.

-Must have programming experience (PHP, C, scripting, etc.). Maintain SPS server and work with CUIT to migrate information as necessary. Write batch files for automated updating of software as well as automation of tasks.

-Must have a strong service oriented attitude and excellent interpersonal skills. Must be well organized. Ability to work well under pressure, and the ability to work as a member of a team and work collaboratively and with flexibility.

Performs other duties and special projects as assigned or requested.

Minimum Qualifications for Grade

Applicant MUST meet these minimum qualifications to be considered an applicant - Bachelor's degree or equivalent required.

  • Minimum of two years of related experience or the equivalent combination of education and experience required.

Additional Position-Specific Minimum Qualifications

Applicant MUST meet these minimum qualifications to be considered an applicant - Must have knowledge: Windows Sever OS (Active Directory audits, GPO's) Image creation and deployment.

  • Pref. using Symantec Ghost, Website Maintenance, Drupal, Full stack WAMP protocols, HTML. Proficient in shell scripting using command line protocols to perform remote software installations and system configurations, CMD, Bash Shell and NAS Server Management.

  • Excellent oral and written communication skills and an ability to work under pressure in a dynamic environment with changing deadlines and priorities.

  • Strong customer service orientation.

  • Excellent ability to multitask and manage time efficiently.

  • Initiative, discretion, ability to establish priorities, good independent judgment and ability to work without supervision.

  • Proven support capabilities with strong knowledge of PC and Apple operating systems, connectivity and email applications, network troubleshooting, web tools and problem-diagnosis skills.

  • Demonstrated ability to troubleshoot computer networks involving client computers, servers and printers also desirable.

  • Work hours for this position 8 hour shifts flexing between 8am and 8:30pm

Special Instructions

Preferred Qualifications

Essential Functions

Additional Essential Functions (Limit to 3950 characters.)

Special Indications

This position works with:

HIPAA Compliance training required No Response

Participation in Medical Surveillance required No Response

What type of posting? Is this a waiver request? Standard Posting

Requisition Open Date 11-12-2018

Requisition Close Date Open Until Filled

Quick Link jobs.columbia.edu/applicants/Central?quickFind=173090

EEO Statement Columbia University is an Equal Opportunity/Affirmative Action employer.

Local Hiring Columbia University is committed to the hiring of qualified local residents.

This organization is a federal contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA). The final rules now require contractors and subcontractors to invite applicants to self-identify as protected veterans or individuals with disabilities.

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